This position is located in the Agent Cashier's Office Section of the Finance Department at the VA Connecticut Healthcare System in West Haven, CT. The Teller - Agent Cashier's primary duties involve cashier activities in the collection/disbursement of funds and the proper distribution of salary checks.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** The major duties include but are not limited to: Maintains the cash flow so that adequate cash is on hand at all times to operate the daily cashier functions; Determines the acceptability of payment documents and cash items, aided by knowledge of Treasury Department and Department of Veterans Affairs regulations; Responsible for receipt and distribution of cash and the required recording of patient funds activity as well as identifying available individual account balances on a daily basis and medical restrictions when applicable; Distributes convenience checks and employee travel vouchers; Determines type of payment; i.e., Third Party, Means Test, Co-Payment or a combination of several types; Prepares Field Station Receipts for collections using the correct reference numbers of patients' accounts and proper accounting information; Posts/applies payments, stores payment data, reconciles daily deposits of funds and accommodates prepayments and refunds; Responsible for planning and conducting all training activities as directed by the Supervisor and takes prompt action as necessary to modify and/or change existing practices; Under the direction of the Supervisor, may participate in interviews of applications and provides input on recommended selections; assists in preparation of performance evaluations; makes recommendations for awards and/or disciplinary action; provides input on all leave requests, ensuring adequate cashier coverage will be maintained; Analyzes work requirements and determines staff resources, equipment and other resources needed to accomplish work assignments; Under the direction of the Supervisor, recommends adjustments and coordinates assignments as necessary to assure an even flow of work; assigns and explains work requirements to less experienced employees for new or changed policies, functions, goals and processes; establishes operating procedures and guides; Assumes personal financial accountability for any monetary loss during the performance of duties; Resolves technical problems not covered by precedents or established policies; and, Performs all other duties as assigned. Work Schedule: Monday through Friday, 7:30am to 4:00pm Recruitment & Relocation Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Financial Disclosure Report: Not Required

Requirements

Qualifications

To qualify for this position at the GS-6 level, you must meet the following: Experience: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-5) in the federal service that has given you the particular knowledge, skills and abilities required to successfully perform the duties of a Teller - Agent Cashier, and that is typically in or related to the position to be filled. Specialized experience is experience working as a teller or in a similar position performing duties such as handling financial transactions; processing collections and disbursements; correcting financial errors; posting appropriately and resolving minor technical problems; understanding debit and credit principles; maintaining balance and close accounts in an accounting system; analyzing accounts and recommending adjustments necessary to reconcile and balance accounts; performs customer service in person and by phone; familiarity with word processing, spreadsheets and email software applications. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. You will be rated on the following Competencies as part of the assessment questionnaire for this position: FINANCIAL MANAGEMENT ATTENTION TO DETAIL CUSTOMER SERVICE COMMUNICATION IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: : The physical requirements are of a normal business office environment. The work of the position requires some physical effort such as standing, walking, bending or sitting, at a desk/computer counter for extended periods of time and manual dexterity in handling of currency and coin. There are no special physical demands. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address West Haven VA Medical Center 950 Campbell Avenue West Haven, CT 06516 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]