The Management and Program Analyst is a member of the administrative staff located in the Oklahoma VA Health Care Systems, within Mental Health service line. The incumbent serves as Management and Program Analyst to the Associate Chief of Mental Health to facilitate efficient and effective operations of the Service. The incumbent assist with analytical and evaluative work related to program operations and management.

Duties

As the Management and Program Analyst the incumbent is a key member in the development of new or modified program policies, regulations, goals, or objectives in collaboration with Mental Health Continual Readiness Committee, ACOS, Mental Health Service Chiefs and Mental Health supervisory staff. Other assigned duties may include but are not limited to: Major Duties: Analyzes, evaluates ad over sees clinic Access Management systems redesign, and performance measurement. Clinical Program oversight. Analyzes and evaluates the effectiveness of program operations in meeting established goals and objectives as assigned. Develop new or modify program policies, regulations, goals, or objectives. Monitors overall clinical operations, analyzing clinic schedules and profiles. Researches, pulls data, reviews and analyzes data to develop specific reports. Recommend changes or improvement in organization staffing, work methods and procedures. Documents program inconsistencies and/or anomalies and recommendations to resolve issues. (i.e., periodic SWOT analysis) Performs management surveys. Advises supervisors of results/trends makes recommendations for possible for improvements. Collects, compiles and analyzes data to develop and participate in process improvement projects. Provides support for all program performance measures. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday-Friday 8:00am-4:30pm Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for AD-HOC telework. Virtual: This is not a virtual position. Position Description/PD#: Management & Program Analyst/PD126900 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/15/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. For a GS-11 position you must have served 52 weeks at the GS-09.The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. SPF: Knowledge of Healthcare Operations & Systems, Databases, Dashboards and spreadsheet experience. You may qualify based on your experience and/or education s described below: For GS:09 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Project management, organizinational skills, critical thinking skills, ability to professional oral and written communication skills, customer service, knowledge of and skill in Microsoft office programs, Computeriezed Patient Record Systems (CPRS), VISTA, VSE, VSSC AND PYRAMID systems, administrative support, gathering information, identifying and analyzing issues, developing criteria, and making recommendations. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond completing 6 months of appropriate experience equivalent to GS-07 (50 percent of the experience required for the GS-09) and 27 semester hours of appropriate graduate education (50 percent of the education required for GS-09, in excess of that required for GS-07) You may qualify based on your experience and/or education s described below: For GS: 11 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade in the GS-09 normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Project management, organizinational skills, critical thinking skills, ability to professional oral and written communication skills, customer service, knowledge of and skill in Microsoft office programs, Computeriezed Patient Record Systems (CPRS), VISTA, VSE, VSSC AND PYRAMID systems, identifying and analyzing issues, developing criteria, and making recommendations, plan, schedule, and carry out the administrative and management functions of the service. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Ph.D. or equivalent doctoral degree, or I have completed 3 full years of progressively higher level graduate education leading to such a degree, or I have an LL.M., if related. Education must be in education or a subject related to the position to be filled. Only education that demonstrates the knowledge, skills, and abilities necessary to do the work of this position will be accepted. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond completed education and specialized experience directly related to the work of the position as outlined above that meets the requirements of the position. Only education in excess of the first two years (36 semester hours) of graduate education may be used to qualify applicants for the GS-11 level. E.g., 2.5 years of progressive graduate education leading to a doctoral degree (45 semester hours) would meet 50% of the requirement at this grade level. NOTE: If using education combined with specialized experience to qualify, a copy of your transcript is required. You will be rated on the following Competencies for this position: CommunicationsCritical ThinkingCustomer ServiceOrganizational Performance AnalysisProject Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is most sedentary, however some walking, stooping, bending and carrying of light items such as papers and books is required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Oklahoma City VA Health Care System 921 Northeast 13th Street Oklahoma City, OK 73104 US
• Name: Shaffona Zayas
• Phone: 3032028165
• Email: [email protected]