Tour of Duty: 8:00 a.m. - 4:30 p.m. Position Description Title/PD#: Program Support Assistant (Repair Service Technician)/ PD# 82096-A Compressed/Flexible Schedules: May be authorized Telework: No Virtual Position: No This recruitment is for THREE position with the Office of Procurement, Acquisition, and Logistics (OPAL)- National Acquisition Center (NAC) - Denver Logistics Center (DLC) located in Golden Colorado.

Duties

Use judgement and discretion when working with customers through calls and correspondence. Operate various office machines (e.g., personnel computers, printers, and copiers). Communicate and treat customers in a courteous, tactful, timely, and respectful manner. Provide consistent and accurate information according to established policies and procedures. Handle conflicts and problems dealing with the customer constructively and appropriately. Ensure outgoing devices have the correct shipping address.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/06/2023. Specialized Experience GS-07 Applicants must have One year of specialized experience equivalent to at least the next lower grade (GS-05) in the normal line of progression for the occupation in the organization. Specialized experience is handling customer requests for hearing-related devices and passing the information onto suppliers; utilizing computer software to create documents and/or input data and disposing of records to include computer data files. There is no educational substitute for the GS-07 level. You will be rated on the following Competencies for this position: Competency 1 - Attention to Detail Competency 2 - Customer Service Competency 3 - Quality Assurance Competency 4 - Communication Competency 5 - Technology Application Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Denver Acquisition Logistics Center 555 Corporate Circle Golden, CO 80401 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]