This position is a Visitor Services Specialist (Fee Coordinator), GS-0025-9 working in Chincoteague, Virginia for the R5-Chincoteague National Wildlife Refuge as the Team Leader for the Refuge's Fee Program. To learn more about the refuge, please visit www.fws.gov/refuge/chincoteague. This position is also open to the public under announcement R5-24-12221703-SD-DE. You must apply to each announcement separately if you wish to be considered under both recruitment methods.

Duties

As a Visitor Services Specialist (Fee Coordinator) your duties will include but are not limited to the following: Recognize and institute correct procedures for collection of fees in the field and train/lead others to accomplish that task in accordance with applicable laws and regulations. Handle cash, checks, and credit cards to accurately complete standard mathematical calculations and make change under stressful conditions. Operate electronic cash register, credit card machine, point of sales system, money counter, calculator, photocopy machine, typewriter, automated fee machine and computer. Review, develop and implement fee collection Standard Operating Procedures (SOPs) that ensure the integrity and accountability of the fee collection program. Use, maintain and analyze financial accounting software (e.g., Quicken) to track and reconcile pass sales. Maintain and control the inventory of Refuge passes, Duck Stamps and Interagency Passes. Lead and train other employees and candidates for volunteer programs. Develop work SOPs and projects for work unit and coordinate activities with other refuge personnel. Use social media and local media (Facebook, Instagram, Twitter, local papers, etc.) to keep the public aware of programs and activities. Give presentations both with and without a variety of audiovisual and other equipment. Develop and implement SOPs for visitor services programs. Decipher regulations and policies related to natural resource management, visitor use activities and fee collection. Develop statements of work, conduct market research and prepare procurement packages for use in contracting for public use activities and facility enhancements. Assist with issuing and monitoring special use permits and concession contracts for wildlife-dependent recreation activities, special events or activities. Develop environmental education and interpretive programs. Create websites, handouts, power points, on-line courses. Incorporate ecological relationships and habitat needs into environmental education and interpretive programming.

Requirements

• Must be a U.S. Citizen or National.
• Resume (See "Required Documents"). Failure to provide ALL required information on your resume will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all information is provided on resume.
• Eligibility and Supporting documents - You will ONLY be considered for the eligibilities that you select "yes" to AND submit the required supporting documentation, as listed in the Required Documents section.
• Merit promotion applicants must meet time-in-grade requirement as defined in 5 CFR 300, Subpart F.
• Suitability for employment, as determined by background investigation.
• Child Care National Agency Check and Inquiries (CNACI) required due to working with youth.
• Drivers License: Selectees required to possess and maintain a valid State drivers license at all times during their tenure.
• Uniform: Official U.S. Fish and Wildlife Service uniform is required.
• Unusual tour of duty: Work schedule includes evening hours, weekends, and holidays.
• Probationary Period: Selectees may be required to successfully complete a probationary period.
• Individuals assigned male at birth after 12-31-59 must be registered for the Selective Service. To verify registration visit SSS.gov.

Qualifications

Only experience and education obtained by 12/08/2023 will be considered. In order to qualify for this position, you must possess the Minimum Qualification: Minimum Qualification GS-9 I possess at least one year of specialized experience equivalent to the GS-7 grade level in the Federal service. I have experience such as: oversight, coordination and accountability of a fee collection program; development of educational or interpretive programs and educational or interpretive materials (pamphlets, exhibits, signs, etc.); presenting interpretive programs such as orientation talks, environmental education programs, walks, or demonstrations; recruitment, training, or coordination of volunteers; and serving as a liaison to community organizations, visitors, the media, or other interest groups to provide information and answer routine questions. OR I possess at least two full academic years of progressively higher-level graduate education in a major field of study in natural resource management, natural sciences, earth sciences, history, archeology, anthropology, park and recreation management, law enforcement/police science, social sciences, museum sciences, business administration, public administration, or other closely related subjects pertinent to the management and protection of natural and cultural resources. You must submit a copy of your college transcripts, OR I possess a combination of experience and education, which when combined, equals 100% of the requirement. (To combine education and experience, first take the number of semester hours or equivalent earned towards a graduate degree, in excess of 18 semester hours, and divide by 18 semester hours. Then, take the number of months of experience and divide by 12 months. Add the percentages together. The total must equal at least 100 percent to qualify. You must submit a copy of your college transcripts. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Time In Grade Requirement: Applicants must meet both eligibility and qualification requirements for the position of interest by the closing date of the JOA. Specifically, i. Area of Consideration. ii. Time-in-grade (TIG) requirements as specified in 5 CFR 300, Subpart F. iii. Time after competitive appointment as specified in 5 CFR 330.502. iv. Qualification requirements outlined in OPM's Qualifications Standards for General Schedule Positions or for Federal Wage System (FWS), wage grade positions, applicants are evaluated using the OPM Job Qualification System for Trades and Labor Occupations and the job element examining method Your SF-50 will be used to confirm you meet all requirements. Career Transition Assistance Plan (CTAP) or Interagency Career Transition Assistance Plan (ICTAP):Department of Interior (DOI) Career Transition Assistance Plan (CTAP) procedures apply in filling this vacancy. CTAP/ICTAP provides placement assistance to permanent Federal employees who are surplus, displaced, or involuntarily separated. Applicants claiming CTAP/ICTAP eligibility must submit a copy of their most recent performance appraisal, proof of eligibility, and most current SF-50 noting position, grade level, and duty location with their application. To be considered under CTAP/ICTAP, applicants must be well-qualified (i.e., meet the minimum qualification requirements, including any selective placement factors; education, and experience requirements), score at least 85 on the assessment questionnaire, and be able to perform the duties of the position upon entry. For information on CTAP and ICTAP click here The Land Management Workforce Flexibility Act (LMWFA),P.L. 114-47, allows certain individuals who currently or formerly were under time-limited competitive appointments at certain land management agencies to compete under merit promotion procedures. For Eligibility Information click here: USAJOBS Help Center | Land Management Note: You must submit ALL SF-50s and performance information for each period of temporary/term employment that qualifies for LMWFA. Public Land Corps (PLC) Hiring Authority: Served as a qualified youth on an appropriate conservation project completing a minimum of 640 hours of satisfactory service that included at least 120 hours through the PLC and received a certificate of non-competitive eligibility. Completed most recent Corps service, for which a certificate of non-competitive eligibility was issued, within the last 2 years. Appointment must be effected within the 2 year period.

Education

PROOF OF EDUCATION: All applicants who are using education or a combination of education and experience to qualify must submit copies of official or unofficial transcripts which include grades, credit hours earned, major(s), grade point average or class ranking, institution name, and student name. If any required coursework is not easily recognizable on transcripts, or if you believe a portion of a particular course can be credited toward meeting an educational requirement, you must also provide a memorandum on letterhead from the institution's registrar, dean, or other appropriate official stating the percentage of the course that should be considered to meet the requirement and the equivalent number of units. Unofficial transcripts are acceptable; however, if you are selected for the position, you will be required to produce the original official transcripts.

PASS/FAIL COURSES: If more than 10 percent of your undergraduate course work (credit hours) were taken on a pass/fail basis, your claim of superior academic achievement must be based upon class standing or membership in an honor society.

GRADUATE EDUCATION: One academic year of graduate education is considered to be the number of credits hours your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study.

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html

Contacts

• Address Division of Human Resources Division of Human Resources 300 Westgate Center Drive Hadley, MA 01035 US
• Name: Shawn Davis
• Email: [email protected]