About the Position: This position is within the 5th Medical Group, in support of the Tricare Operations and Patient Administration Flight at Minot Air Force Base. The working hours are Monday through Friday, 7:30AM to 4:30PM.

Duties

Troubleshoot and resolve problems for TRICARE beneficiaries and providers. Provide benefit briefings to eligible beneficiaries at various installation functions such as military retirement briefings, newcomers briefings, commanders calls, and spouse orientations. Provide information and assistance based upon personal, written, or telephone inquiries concerning both inpatient and outpatient medical care from civilian sources under the TRICARE program. Serve as the point of contact on matters relating to health benefits programs available to eligible beneficiaries. Provide advisory services on benefits offered through the TRICARE program.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• A Personnel Security Investigation is required.
• Selectees will be required to sign a statement (Condition of Employment) consenting to seasonal influenza vaccinations or must provide a recognized exemption.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes serving as a program manager, evaluating and interpreting policies, and customer service. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06). OR Education: One full year of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as Health Care Administration. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 18. Add the two percentages. You will be evaluated on the basis of your level of competency in the following areas: Cost Benefit AnalysisEducation and TrainingInformation Management

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address JT-DHA-DD83BJ DHA STAND-ALONE MKT-MINOT AFB DO NOT MAIL Minot AFB, ND 58704 US
• Name: Army Applicant Help Desk