This Program Support Assistant position is located in the administrative office in the Engineering Service at the Jesse Brown VA Medical Center, Chicago, IL. This position assists in providing administration of medical center maintenance and repairs program through the services work order system.

Duties

Duties Include: Provides administrative and technical support that involves interactions within and outside of the organization. Coordinates reports, interpreting and making recommendations for the Joint Commission surveys, Long Term Care Institute (LTCI) survey, and Annual Workplace Evaluation (AWE). Plans and conducts program analysis by computing and/or manipulating data utilizing software packages. Acts as a liaison for Maintenance and Operations supervisors in collecting work order data and creating reports for the management team. Analyzes, summarizes and identifies trends and issues concerning Maintenance and Operations. Prepares the monthly Prevention Maintenance (PM) report for the management team. Organizes information from files, documents in the office or other available sources for use by the staff in the development of reports. Schedules meetings and ensures arrangements have been made including securing VANTS lines and VTEL reservations. Updates Engineering policies and SOP's and Rescission Memos as needed. Receives and screens visitors, telephone calls and personal inquiries and determines appropriate action. Receives and reviews correspondence and determines proper action or routes to the appropriate staff for evaluation and action. Receives telephone calls from medical center staff regarding emergent or non-emergent maintenance problems and determines priority based on technical experience; entering a work order for the problem; and dispatches appropriate technicians. Acts as liaison between medical center staff and Engineering shops regarding work schedules, work in progress and work completed and performs duties associated with the work order program utilized by all shops in Engineering. Generates and issues monthly, quarterly and annual preventive maintenance work orders. Maintains building service equipment inventory. Works with shop supervisors to reduce the backlog of incomplete repair work orders. Tracks and provides follow-up to repairs that are part of corrective actions from reviews nd audits. Serves as the primary timekeeper for the service. Performs additional duties as assigned. Work Schedule: First Shift, Monday through Friday, 8:00 AM to 4:30 PM. Telework: Not authorized. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD22067A Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, facility applicants must meet all requirements within 30 days of the closing of this announcement. Non facility applicants must meet all requirements by the closing date of this announcement, 12/04/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience as described below: GS-6 SPECIALIZED EXPERIENCE: At least one (1) full year of specialized experience equivalent to the GS-5 level in Federal Service. Specialized experience is defined as experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. Specialized experience for this position would consist of experience in positions that required: Knowledge of a full range of functions to operate word processing software, as well as additional functions to operate a variety of other office automation systems to fill various office needs, e.g., administrative forms, documents, and database management; clerical and administrative skills such as correspondence formats, records management, filing requirements, receptionist duties experience such as answering phones and directing visitors, and experience with payroll or timekeeping; ability to prioritize, compile, interpret, analyze, and summarize data in the completion of assigned work; ability to communicate and work with management and staff; and ability to appropriately and courteously communicate and relate to internal and external customers. As a general rule, education is not credible above the GS-5 level for most positions covered by this standard; however, graduate education may be credited in those few instances where the graduate education is directly related to the work of the position. You will be rated on the following Competencies for this position: CommunicationsComputer SkillsCustomer ServiceWriting Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Demands: The work is primarily sedentary with occasional walking, bending, standing and carrying of light items, such as reports and files. Work Environment: Work is typically performed at a standard desk in an extremely active office environment with other employes working nearby. The work involves normal risks or discomforts associated with an office environment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Jesse Brown Department of Veterans Affairs Medical Center 820 South Damen Avenue Chicago, IL 60612 US
• Name: Felicia Davis
• Phone: 312-569-8107
• Email: [email protected]