This Program Support Assistant position is located in the administrative office in the Engineering Service at the Jesse Brown VA Medical Center, Chicago, IL. This position assists in providing administration of medical center maintenance and repairs program through the services work order system. Current permanent employees of the Jesse Brown VA Medical Center Chicago, IL. may also apply to Announcement number CAZP-12216820-24-FD, which will close on 12/4/2023.

Duties

Duties Include: Provides administrative and technical support that involves interactions within and outside of the organization. Coordinates reports, interpreting and making recommendations for the Joint Commission surveys, Long Term Care Institute (LTCI) survey, and Annual Workplace Evaluation (AWE). Plans and conducts program analysis by computing and/or manipulating data utilizing software packages. Acts as a liaison for Maintenance and Operations supervisors in collecting work order data and creating reports for the management team. Analyzes, summarizes and identifies trends and issues concerning Maintenance and Operations. Prepares the monthly Prevention Maintenance (PM) report for the management team. Organizes information from files, documents in the office or other available sources for use by the staff in the development of reports. Schedules meetings and ensures arrangements have been made including securing VANTS lines and VTEL reservations. Updates Engineering policies and SOP's and Rescission Memos as needed. Receives and screens visitors, telephone calls and personal inquiries and determines appropriate action. Receives and reviews correspondence and determines proper action or routes to the appropriate staff for evaluation and action. Receives telephone calls from medical center staff regarding emergent or non-emergent maintenance problems and determines priority based on technical experience; entering a work order for the problem; and dispatches appropriate technicians. Acts as liaison between medical center staff and Engineering shops regarding work schedules, work in progress and work completed and performs duties associated with the work order program utilized by all shops in Engineering. Generates and issues monthly, quarterly and annual preventive maintenance work orders. Maintains building service equipment inventory. Works with shop supervisors to reduce the backlog of incomplete repair work orders. Tracks and provides follow-up to repairs that are part of corrective actions from reviews nd audits. Serves as the primary timekeeper for the service. Performs additional duties as assigned. Work Schedule: First Shift, Monday through Friday, 8:00 AM to 4:30 PM. Telework: Not authorized. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD22067A Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-6 SPECIALIZED EXPERIENCE: At least one (1) full year of specialized experience equivalent to the GS-5 level in Federal Service. Specialized experience is defined as experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. Specialized experience for this position would consist of experience in positions that required: Knowledge of a full range of functions to operate word processing software, as well as additional functions to operate a variety of other office automation systems to fill various office needs, e.g., administrative forms, documents, and database management; clerical and administrative skills such as correspondence formats, records management, filing requirements, receptionist duties experience such as answering phones and directing visitors, and experience with payroll or timekeeping; ability to prioritize, compile, interpret, analyze, and summarize data in the completion of assigned work; ability to communicate and work with management and staff; and ability to appropriately and courteously communicate and relate to internal and external customers. As a general rule, education is not credible above the GS-5 level for most positions covered by this standard; however, graduate education may be credited in those few instances where the graduate education is directly related to the work of the position. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Demands: The work is primarily sedentary with occasional walking, bending, standing and carrying of light items, such as reports and files. Work Environment: Work is typically performed at a standard desk in an extremely active office environment with other employes working nearby. The work involves normal risks or discomforts associated with an office environment.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Contacts

• Address Jesse Brown Department of Veterans Affairs Medical Center 820 South Damen Avenue Chicago, IL 60612 US
• Name: Felicia Davis
• Phone: 312-569-8107
• Email: [email protected]