The incumbent serves as a Management and Program Analyst at the Memphis VA Medical Center who is ultimately responsible for providing healthcare analytic project improvements for area of assignment. The incumbent is responsible for the effectiveness of the healthcare process and maximum utilization of VA resources for Veteran patients.

Duties

Clinic Management and Process Improvement 50% Responsible for providing information on all aspects of the action plan to facility leadership to outline the direction for the planning, development and management of clinic operations and access to care in area of assignment. Once an area has been identified as being deficient or not meeting established goals, the incumbent has delegated authority and freedom of action to create an action plan which will identify problem, provide workable solution, and presents work plan to GPM. The incumbent makes decisions and determinations based on available data, leadership inquiries and stakeholder outcomes for patient. Analysis and Auditing 50% Performs data analysis, data mining and reporting, and program development for designated content areas and facility assignment using information obtained from the local, VISN, regional, and national level databases. Responsible for developing, analyzing, evaluating, advising on, or improving the effectiveness of work methods and procedures, organization, manpower utilization, information and documentation systems, and/or similar functions of management impacting the areas of assignment. Work Schedule: Monday - Friday 8:00am - 4:30pm Telework: Available Virtual: This is not a virtual position. Position Description/PD#: Management & Program Analyst/PD50247A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/11/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience applying analytical and evaluative techniques in various types of studies and interpreting results; experience with data management and collection; experience utilizing software and computer programs for creating reports, presentations, and other documents used to convey interpretations and recommendations; analyzing and coordinating management initiatives; preparing presentations and presenting recommendations to executive leadership; performing data analysis, data mining and reporting; experience reviewing daily databases for changes in outcomes. Conducting analysis of data in support of improvements in organizational structure, collaborated with leadership and management to ensure improvements to processes. Preferred Experience: 1. Analysis of Data (healthcare analysis is a preference or with strong analysis experience) 2. Strong experience in people skills 3. Experience in change management You will be rated on the following Competencies for this position: Analysis and Problem SolvingAnalytical ThinkingData ManagementForward ThinkingOrganizational Performance AnalysisTeam Building Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Typically, the incumbent may sit comfortably to perform work of the position. However, there may be some walking, bending, standing, carrying of light items such as papers and books. No special physical demands are required to do the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Memphis VA Medical Center 1030 Jefferson Avenue Memphis, TN 38104 US
• Name: Latoya Luc
• Phone: 000-000-0000
• Email: [email protected]