This position is located at US Mint,Headquarters - Office of the Dir/Office of the Chief Admin Off/IT Dept/INFRASTRUCTURE OPS DIV. As an Information Technology Specialist, you will be managing the Change Advisory Board (CAB) Management goal to enable beneficial changes to be made with minimum disruption to business operations, ensuring that the best possible levels of service quality and availability are maintained.

Duties

As an Information Technology Specialist, you will: Be responsible for planning, developing, delivering, and tracking change management deliverables including communications training (as applicable), stakeholder engagement, change impact assessment, organizational readiness analysis, resistance management and change reinforcement. Monitor and oversee changes to business processes and systems, technology, job roles and structures within ITD and the United States Mint. Manages the change queue and ensures changes are made efficiently with minimum risk to ITD and the United States Mint. Facilitates changes; allows changes to be made quickly and efficiently to the production environment. Access, approve, implement and review a change in a controlled manner. Provides necessary information to owners of the change. Leads and supports training, consultation and technical support in addition to continuing studies to test, adjust or improve existing Change Management initiatives for ITD and the United States Mint, which frequently represent significant technical advances, and which may serve as prototypes for installations outside of the United States Mint.

Requirements

Qualifications

You must meet the following requirements by the closing date of this announcement. Specialized experience: For the GS-14, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal service. Specialized experience for this position includes: - Experience in providing change management leadership, guidance to enable beneficial changes to be made within an Information Technology (IT) environment; AND -Leading, monitoring, and overseeing changes to IT business processes and systems, technology job roles and structures; AND -Experience being a liaison to communicate objectives, information, and outcomes to internal and external customers and stakeholders. In addition to specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below. 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Education

This job does not have an education qualification requirement.

Contacts

• Address Headquarters - Office of the Dir/Office of the Chief Admin Off/IT Dept/INFRASTRUCTURE OPS DIV Administrative Resource Center Parkersburg, WV 26101 US
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: [email protected]