Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. The primary purpose of this position is: to manage work in support of knowledge management initiatives: Portal Content Management, SharePoint, Enterprise Information Management (EIM), Electronic Records Management (ERM), Workflow, ETMS2, AF Portal, Collaboration Tools and Capabilities, provide installation support for a variety of Information Technology (IT) activities.

Duties

Provides support to unit in planning, organizing, and overseeing the activities of the Communication unit with direct oversight of Knowledge Management Center (KMC) training, readiness, and capabilities. Serves as subject matter expert for both existing and emerging technology programs. Develops goals and objectives that integrate organization and section objectives in administering Intranet SharePoint, Data Management, and Internet Portal systems ensuring functionality and, implementation. Supports local Knowledge Management initiatives designed to identify, capture, evaluate, retrieve, and share the knowledge management programs of the organization. Supervises work in supporting Information Management Tools (IMTs), Enterprise Information Systems (EIS) and Information Access Programs. As the recognized organizational technical authority in Continuous Process Improvement (CPI) for KM programs, advises on CPI implementation and sustainment. Exercises supervisory personnel management responsibilities. Advises and provides counsel to active duty members on orders providing operations support regarding policies, procedures, and directives of management.

Requirements

• U.S. Citizenship Required
• Males must be registered for Selective Service, see www.sss.gov
• Disclosure of Political Appointments
• Advance in hire may be authorized if there is demonstrable proof provided on your resume
• Work may occasionally require travel away from normal duty station on military or commercial aircraft
• Employee may be required to work other than normal duty hours, which may include evenings, weekends, and/or holidays. May be subject to on call or recall during contingencies or emergencies
• Performs other related duties as assigned
• Must be able to obtain and maintain a Secret Security Clearance
• One (1) year supervisory probationary period is required if applicant selected has not previously met this requirement.
• No PCS Cost authorized

Qualifications

In order to qualify, you must meet the specialized experience described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Administration and Management Positions. Specialized Experience: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-07, or equivalent in other pay systems. Examples of specialized experience includes experience in a wide range of technical methods, principles, concepts, systems, and tools sufficient to assist in planning and maintaining KM services; to Implement, test, and configure SharePoint, Portal and Enterprise Information Systems (EIS) capabilities; and to instruct customers in accessing SharePoint and EIS services. Experience in Knowledge management (KM) Programs (records management, PA, FOIA, administrative communications, forms and publications management, IMTs and other support functions) to assist clients. Experience in Web Content management, SharePoint, Enterprise Information Systems, etc. to provide guidance to customers, ensure functionality and support to system users. Knowledge in applying analytical and evaluative techniques for the identification, consideration, and resolution of program related issues and problems. OR Education: Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree which demonstrates the knowledge, skills, and abilities necessary to do the work of the position. NOTE: You must submit a copy of transcripts. OR LL.B. or J.D., if related. NOTE: You must submit a copy of transcripts. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. NOTE: You must submit a copy of transcripts. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-07 level is required to meet the time-in-grade requirements for the GS- 09 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Knowledge of Knowledge Management (KM) principles, concepts, systems, and tools sufficient to assist in planning and maintaining KM services; to implement, test, and configure SharePoint, Portal and EIS capabilities; and to instruct customers in accessing these services. Knowledge of Knowledge Management (KM) Programs (records management, PA, FOIA, administrative communications, IMTs and other support functions) to assist clients. Knowledge of configuration management concepts and life cycle management concepts sufficient to identify the need to upgrade or enhance system component capabilities in response to data collection, data management and data storage. Knowledge of methods and procedures for documenting problem analysis and resolutions sufficient to maintain records of activities. Ability to apply troubleshooting and data analysis methods to resolve operating problems. Knowledge of customer support principles sufficient to receive, responds with guidance and training, and ensures resolution of problems. Knowledge of military organizational theory and structure, Air Force and Air Force Reserve Command, intermediate and gaining command structure and relationships, and mobilization directives and practices. Knowledge to plan, schedule, conduct, and facilitate projects and studies to evaluate and recommend ways to improve the productivity of work operations in a program or support setting by use of the Continuous Process Improvement (CPI) program and related support resources. Knowledge in adapting analytical techniques and evaluation criteria to the measurement and improvement of program effectiveness and/or organizational productivity. Knowledge of safety, security, personnel management, and EEO regulations, practices, and procedures. Ability to lead, manage, supervise, and adapt in a variety of changing situations in an atmosphere of military protocol and decorum. Ability to communicate effectively, both orally and in writing. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience, transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Contacts

• Address Seymour Johnson AFB 1570 Wright Bros Avenue Ste 400 Seymour Johnson AFB, NC 27531 US
• Name: Total Force Service Center
• Phone: 1-800-525-0102
• Email: [email protected]