This position will be assigned to the JBSA Fort Sam Houston IT Office located in San Antonio. This is a regular part-time category position with guaranteed 20 hours per week. May work up to 40 hrs./wk. Employees appointed to a regular category position are eligible for benefits.

Duties

Under general supervision of the Chief, 502 FSS IT Department, performs routine and recurring assignments in the delivery of Information Technology customer support services. Participates in the planning and delivery of a full range of Information Technology customer support services to the organization. Identifies and resolves issues and problems. Prepares and updates manuals, instructions, and operating procedures. Provides information and assistance to customers including system hardware/software installations, configuration, upgrades and troubleshooting. Evaluates established methods and procedures and prepares recommendations for changes in methods and practices where appropriate. Presents formal and informal training to customers. Reports, responds to and resolves customer requests. Applies information security and information assurance policy, principles and practices. Assists in conducting the annual inventory of IT equipment and software. Responsible for integrating automated applications into all aspects of MWR operations. Works closely with program managers to assist in developing and implementing procedures and actions to support automated programs. Serves as liaison for MRW MIS applications between program managers, Flight Chiefs, and Director FSS. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12216213

Requirements

• The position requires the incumbent to satisfactorily complete a T1 investigation and maintain a Secret clearance.
• This position has been identified as a Test Designated Position (TDP). The incumbent of this position will be subject to and must consent to a pre-employment and random drug testing. Must have a valid driver's license.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 12/05/2023 Business Based Action, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Must have 1 year specialized experience of the basic principles, theories, practices, techniques, and terminology of the IT discipline or subject matter field. Must meet required Security+ certification as outlined in DoD 8570.01-M, Information Assurance workforce Improvement Program at time of employment. Knowledge, Skills and Abilities (KSA's): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1. Customer service skills. 4. Knowledge of basic principles, theories, practices, techniques and terminology of the IT discipline or subject matter field. 5. Knowledge of IT network system design principles, methodologies, and approaches used in developing, testing, installing, operating, managing and maintaining network services. **NOTE: Those qualified applicants who meet both the minimum qualification requirement(s) and highly preferred criteria(s) will be considered best qualified for this position and will be referred to the selecting official(s) first for consideration. All other applicants will be referred as needed and requested by the selecting official(s). **Reminder to Applicants: Your experience has to be clearly identified in your resume in order to receive consideration. If your resume does not provide enough information regarding your work history for us to make a creditable qualification determination, your application package may be rendered disqualified and you will no longer be considered for this position.(Format example: Employer name, position title, beginning and ending dates of employment, with summary of duties, etc.)

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Contacts

• Address JBSA Ft Sam Houston Resource Management Flight 802 FSS/FSCN, 415 B Street East, Bldg 598 Randolph AFB, TX 78150-4424 US
• Name: JBSA Randolph NAF HR Office
• Email: [email protected]