This position is located at Family and Morale Welfare Recreation - NAF Support Services Division, Maryland. To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

Duties

Under general supervision, performs routine and recurring assignments in the delivery of Information Technology customer support services. Participates in the planning and delivery of a full range of Information Technology customer support services to the organization. Identifies and resolves issues and problems. Prepares and updates manuals, instructions, and operating procedures. Prepares and updates manuals, instructions, and operating procedures. Provides information and assistance to customers including system hardware/software installations, configuration, upgrades and troubleshooting. Presents formal and informal training to customers. Applies information security and information assurance policy, principles and practices. Reports, responds to and resolves customer requests.

Requirements

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position.
• A one year probationary period may be required.
• Satisfactorily complete an employment verification (E-Verify) check.
• Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include a Tier III background investigation.
• Must complete COMPTIA -A+ Certification within 6 months of employment.
• Monday through Friday 0800-1630, OCCASIONAL WEEKENDS TO SUPPORT MISSION.

Qualifications

QUALIFICATION REQUIREMENTS: Work experience, education, and/or specialized intensive training sufficient to demonstrate IT knowledge and skill in: Participating in the planning and delivery of a full range of IT customer support services. Installing, configuring, upgrading and troubleshooting hardware and software components. Presenting formal and informal training and assistance to customers. Reporting, responding to, and resolving customer requests. Qualifying education is graduate education in one of the following fields of study: computer science, engineering, information science, information systems management, or technology management, or has provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. **Reminder to Applicants: Your experience has to be clearly identified in your resume in order to receive consideration. If your resume does not provide enough information regarding your work history for us to make a creditable qualification determination, your application package may be rendered disqualified and you will no longer be considered for this position.(Format example: Employer name, position title, beginning and ending dates of employment, with summary of duties, etc.)

Education

This job does not have an education qualification requirement.

Contacts

• Address BF-NAF-W0USAA US ARMY GARRISON FT GEO G MEADE HQ DO NOT MAIL Fort Meade, MD 20755 US
• Name: Ashley Winder
• Email: [email protected]