This position is part of the Office of the Chief Information Officer (OCIO), Cybersecurity Division (CSD). The incumbent is responsible for the development, implementation, coordination, and enforcement of cybersecurity policies and procedures relating to Identity and Access Management. Other activities include the management of a wide range of IT Portfolios and projects related to information systems and cybersecurity matters. https://www.doi.gov/whoweare

Duties

Develop ICAM Policies and procedures and develop ICAM Audit program to measure compliance Manage ICAM Budget planning and execution Lead discussions to interface ICAM services with other key programs, including Zero Trust Architecture Manage ICAM Communication and Training Program Exhibit skills in collaboration/partnership, conflict management, influencing/negotiation, leadership and mentorship Develop procedures to standardize customer service by engaging customers to manage expectations, provide requested services in a helpful and courteous manner, maintain readily available guidance for customers to increase awareness of ICAM Services, and provide timely recommendations, assistance and support to requests and questions Develop customer intake and change management procedures and policies to onboard and manage customer use of ICAM Services Develop Standard Operating Procedures, budget estimates, and schedules for implementing new ICAM Services Oversee development of marketing materials for new ICAM Services

Requirements

Qualifications

In addition to the specialized experience listed below, individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Specialized Experience: Applicants for the GS-14 grade level must possess one year of specialized experience equivalent to at least the GS-13 grade level. Specialized experience is defined as experience that is in or directly related to the line of work of this position and has equipped you with the knowledge and competencies to successfully perform the duties of this position. More specifically, specialized experience for this position includes but is not limited to: familiarity with implementing Identity, Credential and Access Management programs at the agency level, Federal PKI operations, knowledge on use of Personal Identity Verification (PIV) card and certificates for secure access to systems and facilities and risk-based access management practices (including environment attributes and user behavioral analytics). Experience with ICAM trends supporting OMB goals and emerging capabilities and architectures; including CDM Master User Records and developing enterprise Identity Management Systems. Knowledge of Identity Lifecycle Management workflows, such as Self-Service Access Requests, Birth-right Provisioning, and other Joiner-Mover-Leaver events. Applicants must carefully review the information in the "How You Will Be Evaluated" section for important information and instructions pertaining to the multi-hurdle assessment process for this position. Only experience obtained by the closing date of this announcement will be considered. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). You will receive credit for all qualifying experience, including volunteer experience.

Education

This job does not have an education qualification requirement.

Contacts

• Address Office of the Chief Information Officer 1849 C. Street NW Washington, DC 20240 US
• Name: Brandon Salazar
• Email: [email protected]