These positions are located at the National Agricultural Statistics Service (NASS), in the National Operations Division's Call Center Group. Applicants will be able to choose a work location in Olivette, MO; Cheyenne WY; Oklahoma City, OK or Little Rock, AR. In these positions, you will communicate and implement policies and programs for the Call Center Group. You will assist in planning, organizing, and directing telephone data collection of large-scale surveys of national scope.

Duties

Work with the Deputy Director and Call Center Group Leader to communicate and implement policies and programs for the Call Center Group. Develop and administer quality assurance, control measures, and performance metrics to evaluate the agency’s telephone data collection operations. Provide technical and administrative guidance to specialized telephone interviewers tasked with completing telephone data collection as needed. Oversee and manage the Call Center Group incoming telephone data collection program. Plan, organize, and conduct training by preparing operating instructions and providing technical advice in the use of CATI software and recognized telephone data collection techniques. Assist in planning and coordinating, and delivers survey specific, positional, or on-boarding training as needed.

Requirements

• You must be a US Citizen or US National.
• Males born after 12/31/1959 must be Selective Service registered or exempt.
• Subject to satisfactory adjudication of background investigation and/or fingerprint check.
• Successful completion of one year probationary period, unless previously served.
• Direct Deposit: Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit https://www.e-verify.gov

Qualifications

Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including time-in-grade restrictions, specialized experience and/or education, as defined below. Time in grade: Applicants must have one year of specialized experience at the next lower grade to be considered for the next higher grade (e.g. one year at the GS-12 grade level for consideration for the GS-13 grade level. Basic Requirements 1. Degree: that included 15 semester hours in statistics (or in mathematics and statistics, provided at least 6 semester hours were in statistics), and 9 additional semester hours in one or more of the following: physical or biological sciences, medicine, education, or engineering; or in the social sciences including demography, history, economics, social welfare, geography, international relations, social or cultural anthropology, health sociology, political science, public administration, psychology, etc. Credit toward meeting statistical course requirements should be given for courses in which 50 percent of the course content appears to be statistical methods, e.g., courses that included studies in research methods in psychology or economics such as tests and measurements or business cycles, or courses in methods of processing mass statistical data such as tabulating methods or electronic data processing. OR 2. Combination of education and experience: courses as shown in A above, plus appropriate experience or additional education. The experience should have included a full range of professional statistical work such as (a) sampling, (b) collecting, computing, and analyzing statistical data, and (c) applying statistical techniques such as measurement of central tendency, dispersion, skewness, sampling error, simple and multiple correlation, analysis of variance, and tests of significance. AND In addition to the basic requirement above, all applicants must meet the following minimum qualifications: GS-12 Specialized Experience: Specialized experience is experience directly related to the position to be filled. Specialized experience must be described for each grade level advertised. The specialized experience requirements for this position are: Qualifying experience for GS-12 includes one year of specialized experience comparable to GS-11 which is directly related to the work of this position and which has equipped the applicant with the knowledge, skills, and abilities to perform successfully the duties of the position. For this position, specialized experience is experience analyzing survey or statistical data; serving as a representative on survey or project teams, and conducting survey and other training. GS-13 Specialized Experience: Specialized experience is experience directly related to the position to be filled. Specialized experience must be described for each grade level advertised. The specialized experience requirements for this position are: Qualifying experience for GS-13 includes one year of specialized experience comparable to GS-12 which is directly related to the work of this position and which has equipped the applicant with the knowledge, skills, and abilities to perform successfully the duties of the position. For this position, specialized experience is experience analyzing survey or statistical data; serving as a representative on survey or project teams; coordinating and leading survey or other training and planning or managing activities relating to survey data collection. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Please see above for education qualification requirement information.

Contacts

• Address National Agricultural Statistics Service 1400 Independence Avenue, SW Washington, DC 20250 US
• Name: Nelly Wilson
• Phone: (703) 259-9360
• Email: [email protected]