The Program Specialist - Facility Telehealth Coordinator (FTC) is responsible for overseeing and managing all telehealth activities between the Minneapolis VA Health Care System, its community based clinics, other VA facilities within the VISN, and with facilities across the nation. The FTC is the subject matter expert and is responsible for providing enterprise-wide oversight to ensure that health care delivered through telemedicine technology/virtual care modalities are administered properly.

Duties

Major duties include, but are not limited to: Serves as the telehealth program leader for the Minneapolis VA Health Care System (MVAHCS) by coordinating and guiding the work of telehealth staff at all levels of the organization. Ensures that VHA's strategic plan, mission, vision for telehealth is communicated across the MVAHCS and integrated into objectives, work plans, and work products at the service-level. Plans, develops, organizes, coordinates, manages, and evaluates all MVAHCS telehealth services, and is accountable for telehealth functions and program management. Provides oversight, guidance, and leadership of the Telehealth Program at the MVAHCS to ensure the program meets the needs of the Minneapolis VA Health Care System, VISN 23 and beyond. Manages services across the health care continuum, working closely with providers and other health care professionals and team members across all major services lines/Integrated Care Communities (ICCs) who deliver care to all veterans who are serviced within VISN 23. Works closely with Network and facility leaders and staff to incorporate new concepts and programs into current systems and coordinates education and training by preceptors to all facility staff and Veterans affected by program role, or technology changes. Provides leadership with the degree of services and resources available in order to develop services and program needed to support the Veteran. Develops, implements, maintains, and documents Telehealth internal and control policies and procedures Executes administrative and personnel management responsibilities related to the accomplishment of the Telehealth program. Responsible for supervision of Hybrid Title 38 Lead Telehealth Clinical Technician (TCT). Completes leave requests, certifies timecards, and oversees day-to-day management activities for Lead TCT. Performs other duties as assigned. Work Schedule: Monday - Friday, 8:00am - 4:30pm Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for Ad Hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/PD608080 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/27/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Specialized experience includes: Leading, mentoring, training, and/or supporting a team in a healthcare setting; Supporting a telehealth program by developing policies, procedures, and criteria for the administration of the telehealth program; Developing initiatives to improve health care access for patient populations to have access to timely, quality care; Applying federal laws, rules, regulations, and policies to healthcare and/or telehealth programs. NOTE: This experience must be detailed in your resume to receive credit. You will be rated on the following Competencies for this position: Administration and ManagementLeadershipProject ManagementTechnology Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Minneapolis VA Medical Center One Veterans Drive Minneapolis, MN 55417 US
• Name: Amanda Martin
• Phone: 313-576-3024
• Email: [email protected]