The Telephone Operator position is located in the Central Texas Veterans Health Care System, Medical Administration Service, Support Services Section, Temple and Waco, and provides telephone operator service in a 24-hour, seven days a week, 365 days per year operation to all Veterans and staff.

Duties

Duties include but are not limited to: Operates a telephone system to direct local and routine or complicated long-distance calls of various precedence and security levels using related sets of procedures. Monitors alarm systems and uses radios to transmit information in emergency situations (in response to activated alarms, incumbent is responsible for contacting appropriate personnel). Monitors a group alert paging system that includes blood and oxygen supply systems, disaster groups, and an emergency communication system. Performs data collection and assists in the planning, review, and reporting of data/statistical results of studies related to call volume, facility alerts, paging, and disaster/emergency operations. Possesses knowledge of Microsoft (MS) Office Suite and Outlook to read email and create/submit required reports. Routes the caller to the appropriate department and/or clinic/service, handles conflict with the customer constructively and appropriately. Furnishes information to callers concerning telephone extensions, installation organizations, functions, missions, missions, and staff members. Communicates and treats customers (Veterans, their representatives, visitors, and all VA staff) in a courteous, tactful, and respectful manner. Work Schedule: Monday - Friday, 8:00 AM to 4:30 PM Compressed/Flexible: Not Available Telework: Not Available Virtual: This is not a virtual position. Position Description/PD#: Telephone Operator/PD06090A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/27/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-04 position you must have served 52 weeks at the GS-03. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: General Experience: You must have one (1) year of general experience that demonstrates progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have at least two (2) years of education above a high school degree. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of general experience and education beyond one (1) year of high school. You will be rated on the following Competencies for this position: Customer ServiceInterpersonal SkillsOral CommunicationTechnical CompetenceTelecommunications Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is usually sedentary, but may involve some standing and walking to consult directories and manuals. The work is normally performed in a well-lighted, temperature-controlled room. Normal safety precautions are required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address VA Central Texas Health Care System 1901 Veterans Memorial Drive Temple, TX 76504 US
• Name: Mandy Lewis
• Phone: 3153141282
• Email: [email protected]