The U.S. Court of Appeals for the Federal Circuit is seeking a Courtroom Technology Specialist to join the Information Technology Office (ITO).

Duties

The Courtroom Technology Specialist performs system work related to the design, plan, setup, programming, and maintenance of the courtroom technology, video conferencing equipment, electronic presentation systems, audio streaming, all other sound system equipment, and end-user devices. The incumbent is responsible for developing technology standards, recommending system upgrades, and providing high level and long-term analysis of the court's information technology systems, as well as providing technical/helpdesk support for end users, as needed. The Courtroom Technology Specialist is a member of the Court's ITO, reports to the IT Support Manager, and is expected to participate in ongoing training and professional development. The position may require lifting and moving of moderately heavy items, such as computers and audiovisual equipment. Performing duties during non-business hours will be required. Responsibilities include, but are not limited to: Technical Support: Coordinate and perform courtroom technology support activities including the installation, support, and troubleshooting of audiovisual equipment and systems such as av streamer, sound systems, and audio recording. Program Crestron and Extron control systems. Maintain working knowledge of FTR Gold and other digital recording equipment, mixers, microphones, and amplifiers. Respond to help desk calls and e-mails and log tickets into the IT ticketing system. Provide first-line user support and problem resolution to the desktops, laptops, printers, scanners, monitors, and mobile devices in a Microsoft Windows environment. Assist the helpdesk staff in troubleshooting and fixing technical hardware and software program issues. Assist in the installation and maintenance of hardware, new and/or revised releases of national systems, and off-the-shelf software. Courtroom Technology Administration: Provide training on the use of technology equipment in the courtroom in order to ensure the smooth operation of technology used in a courtroom environment. Provide instruction, procedural guides, and training documentation to court staff on technology techniques, applications, and utilization of equipment. Provide guidance and support to judges and support staff of the court, miscellaneous bar groups, and various federal agencies who might use the court's technology. Coordinate video and teleconferences for the court, including scheduling, troubleshooting, setting up equipment, initiating calls and staying on hand to monitor equipment. Maintain contact with other Courtroom Technology Specialists throughout the Judiciary for the purpose of staying knowledgeable of developments, techniques, and user programs. Recommend standard policies and procedures pertaining to the introduction and utilization of new courtroom technology and equipment. Test and evaluate new technology prior to application in courtroom environment. Property Management: Provide quality control in the sustainment and maintenance of all courtroom technology. Perform inventory control duties for IT equipment and supplies. Report inventory additions, moves, and changes to the court's custodial officer and assist with the completion of physical inventory sightings of IT equipment. Assist with the procurement and accountability of all technology equipment. Assist with the development and eventual implementation of short- and long-range technological improvements. Program Development: Identify and recommend technological enhancements to enhance court operations. Collaborate with ITO staff to identify and develop technology trends that meet specific needs of the court and its users. Assist with the preparation and maintenance of IT documentation, standard operating procedures, and checklists for end users and other technicians. General Responsibilities: Communicate clearly and effectively, both orally and in writing, to explain complex matters and concepts to individuals and groups with varying experience and backgrounds. Interact effectively with the public and staff, providing quality customer service and resolving difficulties efficiently while complying with regulations, rules, and procedures. Comply with the Guide to Judiciary Policy, applicable Administrative Office policies and procedures, internal controls guidelines, and all local policies and procedures. Abide by the Code of Conduct for Judicial Employees and court confidentiality requirements. Demonstrate sound ethics and good judgment at all times. Display a careful and deliberate approach in handling confidential information in a variety of contexts.

Requirements

Qualifications

Required Qualifications At a minimum, candidates must possess a high school diploma or equivalent and specialized experience as outlined below. CL-26 ($57,222 - $92,995): To be considered at this level, candidates must possess at least two years of specialized experience providing progressively responsible audiovisual or technical support in the information technology field OR a completed bachelor's degree in computer science or closely related field from an accredited college or university with superior academic achievement*. At least one year of specialized experience must have been at or equivalent to the CL 25 (GS 9). CL-27 ($62,852 - $102,201): To be considered at this level, candidates must possess at least two years of specialized experience providing progressively responsible audiovisual focused support in a court environment OR a completed bachelor's degree in computer science or closely related field from an accredited college or university with superior academic achievement*. At least one year of specialized experience must have been at or equivalent to the CL 26 (GS 10). *Superior academic achievement is defined as: An overall "B" grade point average equaling 2.90 or better of a possible 4.0; Standing in the upper third of the class; "3.5" average or better in a legal studies, paralegal studies, or similar major field of study that would prepare a candidate well to perform in this position; or Election to membership in Phi Beta Kappa, Sigma XI, or one of the National Honorary Scholastic Societies meeting the minimum requirements of the Association of College Honor Societies, other than Freshman Honor Societies. Required Competencies Strong customer service skills. Excellent written and verbal communication skills. Ability to function as a team player in a fast-paced, team-oriented office environment. Possess a demeanor and appearance appropriate for a professional office environment. Proficiency with Windows desktops in a networked environment. Proficiency with Microsoft 365 applications (including Teams). Ability to install, configure, update, and troubleshoot computer hardware and peripherals (including cell phones and tablets). Knowledge of IT security best practices and the ability to understand and follow IT security policies and procedures. Ability to up lift 50+ pounds of IT equipment. Preferred Competencies Familiarity with the design, installation, configuration, administration, and maintenance of AV systems. Experience programming Crestron and Extron systems. Certified Technology Specialist (CTS) or similar certification. Experience using Microsoft SharePoint. Familiarity with VOIP phone systems. Experience with configuring devices for remote access over a VPN. Experience with configuring and managing the differences among multiple web browsers (i.e., Internet Explorer, Chrome, and Firefox).

Education

At a minimum, candidates must possess a high school diploma or equivalent.

Contacts

• Address US Court of Appeals for the Federal Circuit 717 Madison Place, N.W. Suite 410 Human Resources Washington, DC 20439 US
• Name: Human Resources
• Email: [email protected]