THIS IS A NATIONAL GUARD TITLE 5 EXCEPTED SERVICE POSITION. This National Guard position is for a SUPPLY TECHNICIAN, Position Description Number T5282000 and is part of the LA ARNG OFFICE OF THE ADJUTANT GENERAL, National Guard.

Duties

Duties and Responsibilities: 1. Serves as the point of contact for customers with supply and service problems. Identifies and resolves customer complaints such as lost shipments, issue shortages, back orders on priority requisitions, erroneously canceled requisitions, excessive order shipment times, warehouse refusals, etc. Researches such areas as document flow and control, report accuracy, funds utilization, priority management and regulatory compliance. Provides input to supervisors and program managers to correct procedural problems on automation and improve overall operations. Follows up to ensure issues have been resolved to the satisfaction of the customers and supervisor. 2. Analyzes customer complaints for trends or evidence of systemic problems. Recommends corrective action and/or advises the Supply System Analyst of problems requiring in depth systematic analysis. Notifies supervisor of persistent violations of standard procedures. 3. Makes regular contact and visits with other USPFO activities, maintenance activities, supported units, inventory control points, supply activities from other states, and higher headquarters to gather information and resolve supply problems. 4. Supports mobilization mission of logistical support for units mobilizing for federal missions. 5. Perform other duties as assigned.

Requirements

• Federal employment suitability as determined by a background investigation.
• May be required to successfully complete a probationary period.
• Participation in direct deposit is mandatory.
• U.S. Citizenship is required.
• You must submit all required documents (see "Required Documents" section).
• Must possess or be able to obtain the proper clearance type and level within one year of appointment according to DoD Personnel Security Program Management Directives.
• This employer participates in E-Verify: Federal Law required all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
• The incumbent of this position description must have, at a minimum, a completed National Agency Check (NAC) prior to position assignment.
• Irregular and/or overtime (compensatory) hours may be required to support operational requirements or contingencies or may be required to work hours outside of the normal duty day.
• The employee may be required to travel in military and/or commercial aircraft to perform temporary duty assignments.
• The work may require the employee to drive a motor vehicle and if so, an appropriate valid driver’s license is required.
• This position is designated as Essential Personnel and may be subject to duty in preparation for, or in response to, a state emergency or disaster declaration.

Qualifications

GENERAL EXPERIENCE: Must possess experience, education, or training in a variety of operations or situations concerned with substance or content of supply actions, requiring ability to decide course of action to take, considering the circumstances or conditions encountered; experience using computer and automation systems. SPECIALIZED EXPERIENCE: Must possess at least One (1) year equivalent to at least next lower grade level or Twelve (12) months experience, education, or training which demonstrates a thorough knowledge of governing supply regulations, policies, procedures, and instructions applicable to the specific assignment; experience conducting extensive searches for required information; reconstructing records for complex supply transactions; and/or provide supply operations support for activities involving specialized or unique supplies, equipment, or parts; experience performing routine aspects of supply work based on practical knowledge of standard procedures, where assignments include individual case problems related to a limited segment in one of the major areas of supply management.

Education

You must provide transcripts and/or other documentation as proof to support your Educational claims, and receive credit to meet the Education requirements for this position.

Contacts

• Address LA ARNG OFFICE OF THE ADJUTANT GENERAL 304 F STREET PINEVILLE, LA 71360 US
• Name: LANG HRO INBOX
• Phone: 504-278-8600
• Email: [email protected]