The employee will be assigned as an Information Receptionist/Inpatient Transporter at the LTC Charles S. Kettles VA Medical Center in Ann Arbor, MI. The employee will provide Veterans/patients, their families and visitors with staff who can respond quickly to inquiries, identify problems and improve the experience of those visiting the campus. The services are designed to respond to customer immediate needs including navigation, direction, and information assistance.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties include, but may not be limited to the following: Offers directional assistance by escorting patients and visitors to and from their destination by walking, pushing a wheelchair and/or including driving the golf cart. Provides a variety of information about the organization, its functions and activities. Assists patients and visitors by answering questions and providing information on the organization, activities and personnel of the facility. Assist patients with courtesy, empathy and friendliness. Uses the computer, involving light typing, looking up patient appointment information and tracking information on databases and spreadsheets. Stocks information desks with correct and clearly defined informational resources for the staff and patients. Performs other related duties as assigned. Work Schedule: Full Time, Tour time and days to be discussed during the interview process. Recruitment & Relocation Incentives: Not authorized Financial Disclosure Report: Not Required

Requirements

Qualifications

GENERAL EXPERIENCE: Applicants must possess one (1) year of general experience, defined as progressively responsible clerical, office or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE (TRANSCRIPT REQUIRED): Successful completion of two (2) years of education above the high school level in any field. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite. One year of full-time undergraduate study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial or technical school. OR COMBINATION OF EDUCATION AND EXPERIENCE (TRANSCRIPT REQUIRED): Combination of successfully completed post high school education and experience may be used to meet total qualification requirements. You will be rated on the following Competencies as part of the assessment questionnaire for this position: AgilityCustomer ServiceManages and Organizes Information IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: The employee is required to stand and walk for prolonged periods of time along with sitting at computer for extended periods of time to perform work. The employee may be required to push a wheelchair, bend or kneel to obtain information or assist patients. The employee is required to carry light objects such as files, clipboards, medical records, etc. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Ann Arbor VA Medical Center 2215 Fuller Road Ann Arbor, MI 48105 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]