This position operates the telephone switchboard to provide telephone communications for the Spark M. Matsunaga VA Medical Center in Honolulu, HI.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties include, but are not limited to, the following: Processes incoming and outgoing calls, I.E. international, toll, local, collect, calling cards, patient's long-distance outgoing calls and conference calls, promptly and accurately while giving good customer service; Maintains the operation of the Public Address System, Telecommunications Device for the Deaf (TDD), and the paging system, and implementing emergency procedures as required; Monitors Code Blue, Code Reds, RRT, Code Greens and telephone system alarms; implementing emergency procedures for any disaster; Serves as the Medical Center's receptionist providing information, and assistance; Directs calls to the proper service; Types in data and other assignments into the VISTA Operator Logs; Maintains on call schedules, employee directory, doctors, and key employee home telephone numbers in case of an emergency in the electronic Telephone Directory Manager; Maintain and assists the VA police in any emergency; Trains new telephone operators in the operation of the switchboard console, the Telephone Directory, PA paging terminal and modem, Telecommunications Device of the Deaf (TDD), Emergency Command Control Radio Network, Fire alarm, and all associated procedures, duties, and responsibilities; Other related duties as assigned. Work Schedule: Monday-Friday; 8:00am-4:30pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Financial Disclosure Report: Not Required

Requirements

Qualifications

GENERAL EXPERIENCE: Applicants must possess one year of general experience that equipped you with the knowledge, skills and abilities needed to successfully perform the duties of this position. General experience is progressively responsible clerical, office, or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE (Transcript Required): Successful completion of two (2) years of education above the high school level in any field. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite. One year of full-time undergraduate study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial or technical school. OR COMBINING EDUCATION AND EXPERIENCE (Transcript Required): Combination of successfully completed post high school education and experience may be used to meet total qualification requirements. You will be rated on the following Competencies as part of the assessment questionnaire for this position: Attention to DetailCustomer Service (Clerical/Technical)Interpersonal SkillsListening IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: The work is usually sedentary in nature. Concentration is required in determining priorities. Standing and walking is necessary to consult manuals, directives, and to assist visitors. Able to sustain prolonged periods of sitting. Good finger dexterity needed for pushing buttons accurately and rapidly, Good hearing ability required in addition to a pleasant tone of voice. Must be physically able to, wear a headset and have good hearing to respond to alarms in the switchboard room while assisting callers. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Spark M Matsunaga Department of Veterans Affairs Medical Center 459 Patterson Road Honolulu, HI 96819 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]