PLEASE NOTE: Based on the current hiring restrictions, selectees may be subject to additional approvals prior to an offer being extended. This position is located at Administrative Resource Center (ARC); Office and Division as assigned. As a Financial Systems Technician, you will support the Branch through performance of a variety of work with accounting and/or procurement systems, policies, and procedures.

Duties

The following are the duties of this position at the GS-07. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position. Provide daily customer service in a help desk environment on accounting and procurement system related requests as well as technical questions as they relate to the systems. Ensure requested system changes and updates in the financial systems are made accurately and in a timely manner. Assist with navigating users through various financial systems. Route documents to proper approving official. Answer questions about how various aspects of the system function.

Requirements

Qualifications

You must meet the following requirements by the closing date of this announcement. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé. Specialized Experience For the GS-07, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized Experience for this position includes: - Experience providing customer service and technical assistance to internal and external customers; AND - Experience conveying technical information to customers and/or team members AND - Research and identify issues in an automated system. Specialized Experience For the GS-06, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized Experience for this position includes: - Experience providing general customer service via telephone and email in a help desk environment; AND - Experience applying policies and procedures to support customer needs. Specialized Experience For the GS-05, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes TWO of the three: - Providing general customer service via telephone or other electronic means; OR - Use of an automated system; OR - Gather pertinent data, identify problems and recognize solutions. OR You may substitute education for general or specialized experience as follows:4 years above high school OR You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.Only education in excess of the first 60 semester hours (90 quarter hours) may be combined to be considered for qualifying education.

Education

Contacts

• Address
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: [email protected]