About the Position: The Medical Support Assistant (Office Automation) position is located with Soldier Recovery Unit (SRU), William Beaumont Army Medical Center, El Paso, Texas.

Duties

Utilize office automation software applications to compile various reports and documents. Annotate entries when engaged with patients using automated health care systems. Obtain factual information to collect, update, and correct patient information during each visit and/or contact. Resolve customers' complaints of an administrative nature. Coordinate the scheduling of patient’s appointment to avoid conflicts in different clinic schedules. Maintain patient's records according to regulation ensuring each entry contains proper patient and health care provider identification.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position has a mandatory seasonal influenza vaccination requirement.
• Incumbent will be required to be screened for applicable immunizations.
• This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5-minute sample with three or fewer errors.
• This position requires the completion of a pre-employment physical examination
• Probationary period of one year may be required.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled VeteransCurrent Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Defense Civilian Intelligence Personnel System (DCIPS) Interchange AgreementDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceExecutive Order (E.O.) 12721Interagency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Department of Defense (DoD) TransferPriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleVeterans Employment Opportunity Act (VEOA) of 1998Veterans Recruitment Appointment (VRA) In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes 1) Performing receptionist, recordkeeping, and miscellaneous clerical duties in a medical office setting. 2) Maintaining control of administrative filing system for records. 3) Utilizing various medical software applications, to check-in/check-out patients, schedule appointments, retrieve data and/or prepare correspondence or reports This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06). Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Contacts

• Address M1-W0D6AA ARMY CARE RECOVERY PROGRAM-FORT BLISS DO NOT MAIL El Paso, TX 79920 US
• Name: Army Applicant Help Desk
• Email: [email protected]