The Medical Support Assistant (OA) will report to the Chief Pharmacist in the Pharmacy Department located at the Phoenix Indian Medical Center. The incumbent plays an important role in a pharmacy setting. As front-line staff, he/she must be able to interact tactfully and courteously with patients, pharmacy staff, and other health care professionals.

Duties

This position is being re-advertised to solicit additional applications. Applicants who applied previously need not reapply unless submitting updated and/or missing information. The Medical Support Assistant is the initial Pharmacy contact for patients at the intake window, providing direction and serving as a source of information for patients in face to face encounters, or via telephone. Assists patients and staff when queries are received regarding prescription status. Determines whether prescriptions are ready for pick-up; determines if there are issues delaying processing of orders and the nature of such issues; estimates when prescriptions will be complete. Utilizes communication skills and judgment in screening phone calls for medication questions, disease state information, pharmacy operations and prescription processing questions. Performs general and specialized typing, utilizing word processing software and printing equipment.

Requirements

Qualifications

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. MINIMUM QUALIFICATIONS:GS-05: Your resume must demonstrate at least one full year of specialized experience equivalent to at least the GS-04 grade level that equipped me with the knowledge, skills and abilities to successfully perform the duties of this position. Examples include: Serves as receptionist clerk, filing, mailing, taking minutes, faxing, provide excellent customer service, maintain incoming log of mails and update patients' demographic data. OR Have 4 years of education above the high school level. OR Have a combination of education and experience that when combined fully meet the minimum qualifications for this position. Only education in excess of the first 60 semester hours is creditable toward meeting the specialized experience requirement. The total percentage must equal at least 100 percent to qualify an applicant for GS-05 grade level. GS-06 Your resume must demonstrate at least one year of full-time specialized experience comparable in difficulty and responsibility to the GS-05 grade level that equipped me with the knowledge, skills and abilities to successfully perform the duties of this position. Examples include: Scheduling appointments and capturing patient demographics in multiple systems; Performing a variety of receptionist, clerical, and record-keeping duties; Receiving and greeting visitors and telephone callers; Determining the nature of the call or visit and providing detailed information to individuals; Referring patients with perceived emergencies to proper clinic. Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement.

Education

This position has an education requirement. You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer.

Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: https://www.ed.gov/accreditation.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Phoenix Service Unit 1616 E Indian School Rd Suite 360 Phoenix, AZ 85016 US
• Name: Chelsea Banteah
• Email: [email protected]