Incumbent serves as program assistant for the patient care services actively participating in the management of a variety of technical and administrative functions.

Duties

This includes primary support to Nursing Surgical Service, Operative Care line. Incumbent also provides necessary back up coverage for PCS clerks as needed. Based on the substantive programs within inpatient care, the incumbent attends to the complex program standards and reporting requirements, as well as to efficient operations which meet supervisory as well as customer needs and assumes substantial responsibility in meeting excellent program outcomes. Within this framework the incumbent performs the following: Prepares various reporting documents. Utilizing data obtained from a variety of sources, the incumbent independently calculates/computes, prepares and distributes various reports and special analyses or reviews for use by the hospital and service administrative staff and program officials assuring accuracy. completeness and timeliness. Incumbent contacts appropriate staff for clarification and action. Uses computer applications proficiently and manages hardware and software systems (including Microsoft Word, EXCEL, Outlook, .is well as the medical center system utilizing VISTA and CPRS). If problems arise the incumbent cannot solve, communicates with appropriate personnel for a prompt solution. This also includes special program applications which require technical expertise in data entry, retrieval and transmission for accurate workload accounting, data reconciliation and reporting. Maintains a complete backup of hard drive and assures security of computer data. Provides primary support for service including coordinating communications for staff and patients/families; prioritizing messages and notifying staff appropriately for necessary action; entering and retrieving patient/program data and assimilates reports; coordinates administrative reporting requirements; coordinates meetings; manages inquiries and receives and problem solves customer concerns and refers to program official as appropriate. Provides program support for all service programs which includes coordinating communications; accurately entering, retrieving, transmitting required data and reconciles data for accuracy of workload; prepares status reports. Performs other duties as assigned. Work Schedule: Administrative Day Tour Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (OA) Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/06/2023. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Specialized experience is defined as experience operating a variety of technical equipment, i.e., PC in a Windows environment, calculator, copier, fax and other related computer applications; prepare correspondence and reports ensuring correct grammar, spelling punctuation and in correct format; accurate record keeping and maintain a calendar of required reports and ensure proper completion. You will be rated on the following Competencies for this position: Administration and Management Clerical Communication Computer Skills Data Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work requires walking, bending, standing, and setting particularly related to computer work. Carry office supplies, records, etc. and transport other similar items is required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Lexington VA Health Care System 2250 Leestown Road Lexington, KY 40511 US
• Name: Julissa Jimenez
• Phone: (407) 579-4973
• Email: [email protected]