This position serves as the Transportation Assistant in the Overton Brooks Beneficiary Travel Program of the Veteran Transportation Services (VTS). The Beneficiary Travel Program provides transportation at Government expense to beneficiaries and their attendants traveling to and from VA facilities and other places for the purpose of examination, treatment, or care. The incumbent serves as the primary contact to Veterans and vendors for patient transportation needs.

Duties

Duties include but are not limited to: Performs work involving consult management, appointment scheduling and admissions scheduling. Determines eligibility for the program and processes requests. Performs analysis of data and generates a variety of reports. Evaluates documents and aggregates data from a variety of sources. Interacts with other transportation services such as Disabled American Veterans (DAV), taxi vendors, ground and air ambulance companies, etc. Arranges all modes of transportation via air ambulance, commercial air, taxi, ambulance, bus, and/or contracted transportation services. Supports efforts to reduce waits and delays for patients by processing transportation consult requests in a timely manner. Prepares appropriate documentation and/or scheduling for traveler according to government rates or substantial rates. Determines eligibility for the Beneficiary Travel Program, and processing requests that includes correctly determining which of several fund control points to utilize, entering authorizations, maintaining manual and electronic accounting records, performing regular reconciliations, and adjusting account balances. Work Schedule: Full time, Monday through Friday, tours include: 7:00am-3:30pm, 7:30am-4:00pm,OR 8:00am-4:30pm OR 8:30am to 5:00pm, subject to change based on the needs of the agency. Telework: Not Available Virtual: This is not a virtual position. Position Description/PD#: Transportation Assistant/PD07447A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not Required This position is covered by AFGE bargaining unit. Per the AFGE Master Agreement, the Area of Consideration will be: 1st Area of Consideration - Current Facility and CBOC employees; 2nd Area of Consideration - VA Nationwide applicants; 3rd Area of Consideration - Other Status candidates

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/20/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Maintaining policies and procedures as they relate to the Beneficiary Travel Program and patient care Arranging a variety of modes of transportation with vendors Analyzing data and generating various reports Handling invoices Using and navigating multiple/various databases and software applications Communicating with others at various levels You will be rated on the following Competencies for this position: Conflict ManagementCustomer ServiceFinancial ManagementOral Communication Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The duties and responsibilities of the position require some mobility between various clinic areas in separate building location sites, but generally the job is sedentary with some standing, stooping, reaching and lifting up to 20 pounds. The employee is required to work with computer equipment at least 75% of the time which impacts on hand and wrist motions. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Overton Brooks VA Medical Center 510 East Stoner Avenue Shreveport, LA 71101 US
• Name: Eric Pollard-Lancaster
• Phone: (404) 263-5354
• Email: [email protected]