About the Position: You will serve as an Operations Specialist and functions as the primary coordination point for the Department of Defense (DoD) Biometrics Enterprise 24/7/365, supporting a branch consisting of 11 contract personnel. As a Watch Desk Shift Lead, provides immediate support for worldwide biometric collection operations for the DoD, other United States (U.S) governmental organizations and international partners.

Duties

Upload biometric files and images for manual submission and manually transfer biometric files, biometric images, and response files from one domain to another. Identify and correct files that error in the repository(s). Attain proper approval and remove biometric records from the repository(s) and keep a record of the removal Oversee the utilization of government provided automated tools to capture trends, trouble call resolution status and track metrics to operate and maintain the system and generate standard report and ad hoc reports for customers or for submissions. Provide weekly and monthly reports that identify and tracks trouble calls; use existing automated help desk tools and assess new automated tools that can provide improvements to both users and the DoD authoritative biometric repository(s) operations. Coordinate to process and disseminate Biometrically Enabled Watch Lists (BEWL) to biometric customers. Provide all BEWLs in the daily, weekly, and monthly basis in the correct template for each customer. Monitor the daily DoD BEWL update in the biometric enterprise.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Position requires pre-employment and random drug testing.
• Position requires travel to other duty locations approximately 10% of the time on commercial and/or military aircraft.
• Position requires to perform 24/7/365 shift work to include weekends and holidays.
• Position is Key/ Emergency Essential

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled VeteransCurrent Civilian Employees of the OrganizationCurrent Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Executive Order (E.O.) 12721Interagency Career Transition Assistance PlanLand Management Workforce Flexibility ActNon-Department of Defense (DoD) TransferPeople with Disabilities, Schedule APriority Placement Program, DoD Military Spouse Preference (MSP) EligibleVeterans Recruitment Appointment (VRA) In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes providing support in biometric collection operations; coordinating and monitoring a variety of plans to maximize effectiveness of operations; and assisting in corrective action processes for any system deterioration until the respective issue is resolved. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-09). OR Education: Ph.D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M. in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: criminal justice, forensics, biometrics, criminology, cyber-security, etc. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the second year (total graduate semester hours minus 36) by 18. Add the two percentages. You will be evaluated on the basis of your level of competency in the following areas: Administration and ManagementData ManagementDatabase Management Systems Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-09).

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address AS-APF-W2MB15 USA CRIM INVEST LAB-BIOMETRICS OPS DO NOT MAIL Clarksburg, WV 26301 US
• Name: Army Applicant Help Desk