This is an excepted service appointment under the Pathways Recent Graduate (RG) Program. After successful completion of the program requirements, the RG MAY at agency discretion be converted to a career or career-conditional appointment. This is not a remote position. The selectee will be required to be physically present at either the Huron, SD or Watertown, SD duty location.

Duties

As a Public Utilities Specialist (Customer Service Representative) you will perform the following duties at the full performance level:

Requirements

Qualifications

QUALIFICATION REQUIREMENTS: For the GS-07 applicants must possess one year of specialized experience equivalent to the GS-05 level. Specialized experience is defined as meeting ALL the following items: Experience with basic customer service responsibilities. Respond to customer inquiries orally and in writing. Experience or education with Microsoft Office Word. OR you may qualify for the GS-07 based on education: 1 year of graduate-level education. Graduate education must provide the knowledge, skills, and abilities to perform in the position. OR you may qualify for the GS-07 based on Superior Academic Achievement: Bachelor's degree with superior academic achievement is defined as:(1) Class standing -- You must be in the upper third of the graduating class in the college, university, or major subdivision based on completed courses, (2) Grade-point average (G.P.A.) -- You must have 3.0 or higher out of a possible 4.0 based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum OR 3.5 or higher out of a possible 4.0 based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum, or(3) Election to membership in a national scholastic honor society -- You are a member of one of the national scholastic honor societies recognized by the Association of College Honor Societies (https://www.achshonor.org/) OR you may qualify for the GS-07 based on a combination of education/experience: You may qualify on a combination of education and experience, the total percentage of experience at the required grade level compared to the specialized experience requirement, as well as the percentage of completed education compared to the educational requirement must equal at least 100 percent. For the GS-09 applicants applicants must possess one year of specialized experience equivalent to the GS-07 level. Specialized experience is defined as meeting ALL the following items: Knowledge of the Electric Utility Industry or Experience with customer service or contracting in a business or utility environment. Respond to customer inquiries orally and in writing. Experience or education with Microsoft Office Word and PowerPoint. OR you may qualify for the GS-09 based on education: 2 years of progressively higher-level graduate education leading to a master's degree or master's or equivalent graduate degree. Graduate education must provide the knowledge, skills, and abilities to perform in the position. OR you may qualify for the GS-09 based on a combination of education/experience: You may qualify on a combination of education and experience, the total percentage of experience at the required grade level compared to the specialized experience requirement, as well as the percentage of completed education compared to the educational requirement must equal at least 100 percent. Only graduate level education in excess of the first 18 semester hours (27 quarter hours) may be combined to be considered for qualifying education. "Experience" refers to paid and unpaid experience. Examples of qualifying unpaid experience may include: volunteer work done through National Service programs (such as Peace Corps and AmeriCorps); as well as work for other community-based philanthropic and social organizations. Volunteer work helps build critical competencies, knowledge, and skills; and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Academic Year: At the undergraduate level, 30 semester hours or 45 quarter hours is comparable to 1 year of undergraduate education. Four years of progressive study or 120 semester hours meets the degree requirements. At the graduate level, 18 semester hours or 27 quarter hours. Coursework in Energy, Electric, and/or Business fields are preferred. Students who will graduate by January 31, 2024 may also be considered; however, documentation of degree completion must be provided prior to appointment.

Education

If substituting education for specialized experience you must submit proof of your qualifying education. Failure to provide college transcripts may result in a rating of 'Ineligible'. Education must be obtained from an accredited institution recognized by the U.S. Department of Education.

Foreign education must be reviewed by an organization recognized by the U.S. Department of Education. For special instructions pertaining to foreign education and a list of organizations that can evaluate foreign education, see the Department of Education website.

Contacts

• Address WAPA-UGP-Upper Great Plains 12155 W. Alameda Pkwy Lakewood, CO 80228 US
• Name: Michael Dickison
• Email: [email protected]