The Lead Patient Services Assistant serves in the Eligibility and Enrollment unit, Benefits Section, Business Office, within the Minneapolis VA Health Care System. This position is responsible for leading, distributing and balancing workload among Patient Services Assistants in accordance with established workload and job specifications.

Duties

Major duties include but are not limited to: Leads, distributes and balances workload among employees. Ensures assigned workload is completed timely and assures that employees are fully utilized. Provides guidance and technical directions necessary for accomplishing the work of the team and unit. Provides training to new employees, instructing them in established policies, procedures and practices. Advises supervisor on problems that may arise, such as backlogs that cannot be disposed of promptly. Maintains records of work accomplishments and time expended and prepares production reports when requested. Interprets and applies benefits associated with local and national sharing agreements, Memorandum of Understanding and contractual agreements with other federal state, local and private entities. Interprets and applies VA rules and regulations relating to determining complex legal eligibility to benefits relating to hospital admissions, nursing home, hospice, catastrophic disabilities, domiciliary, fee basis, outpatient care, dental treatment, prosthetic appliances, patient transfer and beneficiary travel. Work Schedule: Monday - Friday, between the hours of 5:00am - 6:00pm, some weekends and holidays Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for Ad Hoc only telework. Telework eligibility will be discussed during the interview process. Position Description Title/PD#: Lead Patient Services Assistant/PD60412A Recruitment/Relocation Incentives: Not Authorized Financial Disclosure Report: Not Required Bargaining Unit Position: Yes - AFGE Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination. The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Minimum Qualifications: You must qualify based on your experience as described below: GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes but is not limited to: interpreting and applying regulations, public laws, directives, policies and procedures; gathering and analyzing data; determining patient eligibility for healthcare services; using computer applications such as medical record or scheduling software; and/or providing guidance to staff on complex issues. There is no educational substitution for the GS-06 level. You will be rated on the following Competencies for this position: CommunicationLeadershipProblem SolvingTechnical Credibility Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

This job does not have an education qualification requirement.

Contacts

• Address Minneapolis VA Medical Center One Veterans Drive Minneapolis, MN 55417 US
• Name: Sarah Drey
• Phone: 319-339-7047
• Email: [email protected]