This position is located in Bureau of Information Services, Infrastructure Services, IT Operations & Maintenance. The incumbent will lead and direct the workload of the team. This job announcement may be used to fill one or more vacancies. This is a bargaining unit position. This position is represented by the Council of AFGE Locals in the Board.

Duties

As a Team Lead IT Operations & Maintenance, you will: Report team issues or concerns to the supervisor, and assist in direction, or redirection of team priorities. Serve as Team Lead and a senior IT engineer for agency's Windows network which includes, but not limited to, management of Active Directory, GPO, servers, data backup and systems' access programs, the email system and account management. Additionally, server as Team Lead for the network operation including monitoring and O&M functions for network devices. Keep current on the latest developments in the field and may attend vendor sponsored training on new IT Infrastructure tools and systems deployed by the agency. Technically leads the team for providing IT O&M functions including, but not limited to, system administration, server and network monitoring and security vulnerability mitigation. As Team Lead, he/she acts as an advisor in projects to ensure that new systems will not introduce adverse effect to the existing production IT systems and to study the feasibility of acquiring new technology.

Requirements

• Must be a U.S. Citizen
• Males born after 12/31/59 must be registered for Selective Service
• Suitable for Federal employment, determined by a background investigation
• May be required to successfully complete a probationary period
• Complete the initial online assessment and USAHire Assessment, if required
• After hours support may be required to meet operational needs to include nights, weekends and holidays.

Qualifications

Minimum Qualifications for the GS-13 level: One year of specialized experience equivalent to the GS-12 grade level in the Federal service. Specialized Experience is experience which demonstrates working as a technical lead providing support for IT operations & maintenance functions to an open system environment (Microsoft Windows). Manages Active Directory, Group Policy (GPO) involving domain members, devices, users access rights, credentials and configurations. Additionally manages servers, data backup, and network devices. Provides technical oversight including system administration, server & network monitoring and security vulnerability mitigation. In addition, all applicants qualifying based on experience must have IT-related experience demonstrating each of the four competencies listed below. Applicants must demonstrate possession of these competencies within the body of the resume; no separate statements addressing them are required. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Time-in grade-restrictions: Applicants who are current or former Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements (52 weeks at the next lower grade level). Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

***THERE IS NO EDUCATION SUBSTITUTION FOR THIS POSITION. ***

Contacts

• Address Railroad Retirement Board 844 N Rush St Chicago, IL 60611 US
• Name: RRB Human Resources
• Phone: (312) 751-4580
• Email: [email protected]