The Health Technician (Telehealth Clinical) position serves in a generalist role to support Telehealth clinical programs from the patient and provider location as the site Tele-Presenter, imager for telehealth store and forward applications, clinic manager for real time telehealth events, including patient education activities, provision of equipment, technical and scheduling activities, and other program support duties as needed.

Duties

Coordinating, installing, maintaining, and managing the inventory for telehealth technologies including hardware and software with assistance of Biomed and IT. Providing established standardized competency based training, guidance, and information on the use of advanced telehealth technologies to patients, staff, and providers. Providing established standardized competency based training for telehealth technology, facilitating interactive simulations for clinical staff participating in telehealth programs. Participation in performance improvement activities aimed at improving the efficiency of the patient telehealth processes. Developing reporting procedures, sampling techniques and measurements at various points in the telehealth processes to identify/analyze inherent weaknesses in work and procedures. Coordination clinic set up and monitoring of workload capture and issues for assigned patient and provider clinics including telehealth resource based scheduling. Supporting designated complex telehealth programs that require advanced technical skillsets. Work Schedule: 7:30am-4:00pm Telework: not eligible for telework Virtual: This is not a virtual position. Functional Statement #: 00000 Relocation/Recruitment Incentives: not authorized Financial Disclosure Report: Not required

Requirements

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: Experience. One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. OR Education. Four academic years above high school leading to a bachelor's degree with courses related to the occupation. OR Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below: (a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; or (b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces. In addition to the Basic Requirements candidates must meet the following grade requirements: EXPERIENCE: Must have One year of experience equivalent to the next lower grade level (GS-6) which demonstrates the ability to perform a full range of duties to include screening patients for Telehealth modality and referring patients that do not meet established criteria; performs imagining duties in accordance with telehealth guidelines such as capture and transmission of clinical images and/or data; obtains consent, generates consults and transmits images or clinical data to the electronic medical record; provides patient education regarding general anatomy, disease processes and prevention; provides hands on assistance and reporting clinical observations under the direction of a licensed Practitioner or clinical specialist; schedules, confirms and coordinates Telehealth services; and works with Telehealth Coordinator to work out process issues, equipment needs, problems, data collection and other logistical issues. In addition candidates must demonstrate the following Knowledge, Skills, and Abilities (KSAs): (a) Ability to use independent technical judgment to analyze, evaluate and resolve problems. (b) Knowledge of quality control and assurance procedures and principles of performance improvement. (c) Ability to function effectively between competing priorities. (d) Knowledge of proper maintenance and troubleshooting of telehealth equipment. (e) Ability to work with a team to provide technical guidance, plan, organize and coordinate activities of a health technician in order to effectively complete job duties of assignment such as distributing workload, monitoring the status and progress of work, monitoring accuracy of work. (f) Ability to assist in Health Technician (Telehealth Clinical) development, outcome management and strategic planning. (g) Ability to perform successful knowledge transfer regarding the use of telehealth technologies. References: VA Handbook 5005-96, Part II, Appendix G50, Health Technician (Telehealth Clinical), GS-0640The full performance level of this vacancy is GS 7. Physical Requirements: The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items such as manuals, record boxes, equipment or assisting patients. The work requires above average agility and dexterity. You may be required to travel between VA and/or Non-VA Clinical Care sites and possession of a valid driver's license may be required.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Clement J Zablocki Veterans Administration Medical Center 5000 West National Avenue Milwaukee, WI 53295 US
• Name: Melanie Wielochowski
• Phone: 414-384-2000 X43465
• Email: [email protected]