This position is located at Fort Leonard Wood- Family & Morale, Welfare and Recreation: NAF Support Services. This announcement will have first cut-off date of 21 November 2023. Note to applicants: Please include name and contact for at least two (2) professional AND personal references on your resume. All experience must be listed on resume to include job title and description of duties performed. Qualifications will not be assumed nor considered after the closing of the announcement.

Duties

Under general supervision, performs routine and recurring assignments in the delivery of Information Technology customer support services. Participates in the planning and delivery of a full range of Information Technology customer support services to the organization. Identifies and resolves issues and problems. Prepares and updates manuals, instructions, and operating procedures. Provides information and assistance to customers including system hardware/software installations, configuration, upgrades and troubleshooting. Evaluates established methods and procedures and prepares recommendations for changes in methods and practices where appropriate. Presents formal and informal training to customers. Reports, responds to and resolves customer requests. Applies information security and information assurance policy, principles and practices. Performs other duties as assigned.

Requirements

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position.
• A one year probationary period may be required.
• Satisfactorily complete an employment verification (E-Verify) check.
• Must obtain a CompTIA Security+ Certification Within 6 months of hire.
• Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include a Tier 3 background investigation.
• Satisfactorily complete a T3 background investigation (Secret Clearance) and must be able to maintain a Secret Clearance.
• Must be willing and able to lift up to 40lbs.

Qualifications

Minimum Qualifications: Work experience, education, and/or specialized intensive training sufficient to demonstrate IT knowledge and skill in: Participating In the planning and delivery of a full range of IT customer support services. Installing, configuring, upgrading and troubleshooting hardware and software components. Presenting formal and Informal training and assistance to customers. Reporting, responding to, and resolving customer requests. To meet the Highly Preferred you must meet all minimum and highly preferred qualifications. Highly Preferred applicants will be sent to management first. Highly Preferred: One (1) year Family Morale, Welfare, and Recreation (FMWR) experience AND One (1) year of Information Technology troubleshooting experience AND One (1) year experience with AMPS, VLAN, and POS systems. **You will be rated based solely off of the information provided within your resume. Assumptions will not be made regarding your experience and duties performed.**

Education

Qualifying Education:

Graduate education in one of the following fields of study: computer science, engineering, information science, information systems management, or technology management, or has provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

Transcripts must be uploaded at time of application.

Contacts

• Address KA-NAF-W6B8AA US ARMY GARRISON FT LEONARD WOOD DO NOT MAIL Fort Leonard Wood, MO 65473 US
• Name: CHRA NAF FORT LEONARD WOOD
• Email: [email protected]