This is a bargaining unit position with AFGE Local 228. This is not a (drug) testing designated position (TDP). This position is located in the Small Business Administration, Santa Ana National Disaster Loan Resolution Center in Santa Ana, CA. The incumbent serves as an Information Technology Specialist in the Office of Capital Access (OCA), Office of Financial Program Operations (OFPO) in a Loan Center that originates, services, and liquidates 7(a), 504 and disaster loans.

Duties

As an IT Specialist (APPSW), GS-2210-13, you will be responsible for: Working with center staff and management to define business process requirements, evaluate options to design appropriate, efficient, and cost-effective solutions to automate business processes and improve center productivity. Analyzing user processes, procedures, productivity indicators, and management information needs to identify opportunities for automation that can be reliably accomplished with agency authorized software and hardware. Managing and executing projects and assignments requiring a wide range of knowledge of information technology requirements and techniques pertinent to the position. Planning significantly new or far-reaching information technology programs and applies evolving technology to enhance the efficiency of information technology systems. Analyzing, evaluating and recommending proposed changes to the center information/data processing requirements and procedures, rising from legislatively enacted program changes, project changes in application program requirements, new or upgraded vendor software, or through independent analysis of technology and software deficiencies.

Requirements

• You must be a U.S. Citizen
• You must successfully complete a background investigation.
• You may be required to serve a one-year probationary period.

Qualifications

Basic Requirement for GS-13: IT Specialist at this grade level must have IT-related experience demonstrating each of the following four competencies: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized Experience for GS-13: One year of specialized experience, equivalent to the GS-12 grade level in the Federal service, obtained in either the private or public sector: designing appropriate, efficient, and cost-effective solutions to automate business processes; developing software applications for web-based platforms using ASP.NET; developing automated processes and procedures for gathering and analyzing data and producing metrics and reports. All of these qualifications must be clearly referenced in your resume. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications web site: Information Technology (IT) Management Series 2210 (Alternative A) (opm.gov) Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. All qualification requirements must be met by 11:59 pm (Eastern Time) on 11/22/2023.

Education

Education may not be substituted for experience for this position.

Contacts

• Address Santa Ana National Disaster Loan Resolution Center 200 W. Santa Ana Boulevard Suite 740 Santa Ana, CA 92701 US
• Name: Jessica Hunsicker
• Email: [email protected]