About the Position: Located at Goodfellow Air Force base, this position provides skilled computer assistance and support in the administration of Medical Group computer systems, hardware and software, and peripheral equipment.

Duties

Monitor ongoing operations to ensure hardware/software are functioning properly. Perform life cycle management of devices from receiving to disposition. Provide technical assistance to users of systems to minimize computer disruptions. Monitor trouble tickets submitted by customers. Install programs to test of system releases and/or computer upgrades.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• May be required to work irregular hours, nights, weekends, rotating shifts, holidays, and/or overtime.
• Employees assigned to a medical treatment facility are required to be screened for applicable immunizations or pre-existing immunity based on occupational risk, regardless of job series.
• This position requires the completion of a pre-employment Physical Examination and an annual examination thereafter to ensure the continued, required level of physical health and ability or fitness to perform the duties of the position.
• This position may include Information Assurance (IA) work as an additional duty. Per DoD 8570.01-M the recipient of this additional duty must achieve the appropriate IA certification within six months of assignment of these duties.
• This position has mandatory seasonal influenza vaccination requirements and is subject to annual seasonal influenza vaccinations unless otherwise exempted for medical or religious reasons (documentation of exemption must be provided upon hire).

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes, monitoring network systems to ensure proper operation of hardware and software systems, identifying computer hardware and software failures for analysis and resolution, and mitigating vulnerabilities on computer operating systems in support of a medical treatment facility. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-08). Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. You will be evaluated on the basis of your level of competency in the following areas: Information Technology Customer SupportNetwork OperationsSystem Administration

Education

This job does not have an education qualification requirement.

Contacts

• Address JT-DHA-DD83AF DHA STAND-ALONE MKT-GOODFELLOW AFB DO NOT MAIL Goodfellow AFB, TX 76908 US
• Name: Army Applicant Help Desk