These positions are located within the Health Administrative Service Line at the Corporal Michael Crescenz VA Medical Center in Philadelphia, PA. The Telephone Operator provides comprehensive telephone and telecommunications support to the VA Medical Center and associated sites by processing calls and providing information.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties include, but are not limited to: Provides information of a routine nature; Receives and directs callers to the appropriate area; Provides general telephone and visitor referral services; Refers callers to appropriate facility or program area based on request or nature of the call; Operates the VA Medical Center centralized telephone system; Obtains accurate patient account information in order to transfer calls to appropriate area; Answers and screens calls directing all calls to proper extensions; Maintains records of toll and long-distance calls; Operates internal and external paging system; Monitors and distinguishes between all alarms throughout three campuses (fire, medical, supervisory, duress, panic, burglary, boiler plant, disaster); Sets up, activates, and monitors computer systems and equipment such as code alarms, etc.; Performs testing of all communication and alarm systems on a daily basis; Monitors and interprets On-Call directories; Utilizes features of telephone consoles, headsets, telephones and other related equipment; and Performs other related duties as assigned. Work Schedule: Rotation of shifts which include: Day Shifts, Night Shifts, Weekend Shifts, Holiday Shifts Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Financial Disclosure Report: Not Required

Requirements

Qualifications

TO QUALIFY FOR THIS POSITION AT THE GS-04 LEVEL YOU MUST MEET ONE OF THE FOLLOWING CRITERIA: Experience: Have at least one (1) year of general experience at the level of difficulty and responsibility equivalent to GS-03 grade level in the Federal service. The experience could have been progressively responsible clerical, office, or other work that indicates ability to acquire the particular competencies needed to perform the duties of the position to be filled. This may be paid or non-paid experience. NOTE: Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. OR Education: Have successfully completed two (2) years of education above the high school level (education may have been obtained in an accredited junior college, college, university, business, secretarial or technical school). NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation. OR Combination: Have an equivalent combination of successfully completed post-high school education and experience which meet the total qualification requirements for this grade level. NOTE: Your experience must be documented in your resume and transcripts are required. You will be rated on the following Competencies as part of the assessment questionnaire for this position: Customer Service (Clerical/Technical)Information ManagementTechnical CompetenceTelecommunications IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: The work is sedentary. The employee sits comfortably to do the work. There is some moving around to adjust equipment; carrying of light items such as papers, books. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Corporal Michael J Crescenz Department of Veterans Affairs Medical Center 3900 Woodland Avenue Philadelphia, PA 19104 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]