These positions serve as Telecommunications Technicians for the Police Service at the VA Medical Center in Northport, NY.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Some of the major duties: Handles a wide variety of calls - local, long distance, overseas, and facility emergency calls Operates a multi-trunk console located within telecommunications section of the Police Service. Disperses callers rapidly and professionally to proper party or service within Medical Center All callers must be treated courteously and assisted in a timely manner Responsible for the monitoring, testing, and recording the results of varying alarms and systems. Responsible for the proficient operation of several complex computerized functions which include, multi-channel radio systems, closed circuit television system, and fire alarm system Handles incoming calls approximately 50% of the time, identifying the location of clinics, units, and staff members Monitors a complex security closed circuit camera system that focuses on numerous locations Performs related duties as required. Work Schedule: The switchboard operates 24 hours a day, 7 days a week. Schedules will vary and will be discussed with the hiring manager. Recruitment & Relocation Incentives: Not authorized Financial Disclosure Report: Not Required

Requirements

Qualifications

MINIMUM QUALIFICATIONS GS-05: At least one (1) full year of specialized experience equivalent to the next lower grade level (GS-4) in the Federal Service that has given me the knowledge, skills, and abilities required to successfully perform the duties of this position. Specialized experience includes work where you were responsible for operating a telephone system and/or switchboard to receive incoming calls, monitoring and testing alarm system(s), entering data into a computer, using a paging system, and maintaining records. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. ~OR~ Successful completion of four (4) years of education above the high school level in any field which high school graduation or the equivalent is the normal prerequisite. Transcripts must be submitted at time of application. ~OR~ An equivalent combination of successfully completed post-high school education (beyond the second year) and specialized experience as described above, which meet the total experience requirements for this grade level. Transcripts must be submitted at time of application. You will be rated on the following Competencies as part of the assessment questionnaire for this position: CommunicationInformation AssuranceStress ToleranceTelecommunications IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements/Environmental Conditions: The position requires long periods of sitting at the switch telecommunication center during heavy call periods until relieved. The employee must be physically capable of activating and visually monitoring numerous critical alarms, computers, and radio equipment in the telecommunications suite and be capable of performing clerical duties and clearly communicating emergency situations to the necessary staff. Work is performed in a communications type setting. There is a minimal level of noise due to other technicians answering calls, as well as panic, intrusion, fire and other critical alarms that create a certain amount of noise. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Northport VA Medical Center 79 Middleville Road Building 200 Northport, NY 11768 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]