This position is located in the Business Office/Health Administration Service (BOHAS) under direct supervision of the Assistant Chief. The primary purpose of this position is to provide information and technical support for the BOHAS administrative operations. The duties require a wide range of knowledge, skill, and resourcefulness and requires extensive coordination among multiple individuals of various backgrounds, and at various sites within the Wilkes-Barre VA Medical Center.

Duties

MAJOR DUTIES & RESPONSIBILITIES PROGRAM SUPPORT 50% -Receives and responds to a number of specialty and unclear inquiries from patients, family, caregivers and staff concerning a variety of medical, personnel, and administrative matters. -Maintains ongoing dialog with service lines and staff from supporting services at WBVAMC internal and external to the agency and keeps them apprised of problems as they arise and works to resolve and correct problems related to the BOHAS Service and other administrative duties. -Establishes priorities and deadlines for independent workload, adjusting the flow and sequencing of the work to meet facility timelines, while providing input in problem solving on operational issues or procedures in meetings and independently following up on BOHAS service actions. -Develops, conducts, and analyzes survey data with the BOHAS Program Leaders to assure compliance with Quality & Patient Safety goals of the facility. Reports and analysis are prepared as required. -Coordinates communication between the BOHAS Service, ELT member, and Compliance Officer as it relates to the approved BOHAS Compliance standards. This includes all mandated reports as well as reports of major and minor changes in the BOHAS program. -Serves as a liaison with the HR Department and assigned ELT member regarding all administrative personnel matters. Serves as Liaison between the BOHAS Program Leaders and staff and other services. Serves as liaison between all services who require assistance with BOHAS Service. -Responsible for orienting supervisors regarding office procedures and polices. Also prepares various correspondences for review by BOHAS Program Leaders. -Collects data, provide analysis and prepares routine reports as required by the BOHAS Program Leaders. This includes BOHAS contract/supplies using VISTA based software and making recommendations to staff on resource utilization. ADMINISTRATIVE SUPPORT 50% -Provides guidance to the clerical personnel in the BOHAS Service. Incumbent is responsible for periodically reviewing clerical workload. Determines correct format of typed materials to determine if it is acceptable in accordance with VA published standards. Incumbent is responsible of distribution. -Responsible for knowledge of requirements mandated but not limited to, VHA Standards and Joint Commission Standards. -Responsible for the retention of correspondence of a general nature according to policy -Responsible for maintaining the Equipment Inventory List and key inventory within the BOHAS Service. Will assure all inventories are completed accurately and all appropriate paperwork is provided in a timely manner in order to assure accurate accountability for fiscal compliance. Places equipment and supply orders as needed. -Serves as Back-up TMS coordinator for the BOHAS Service and assure all training requirements are met by the appropriate staff. -Receives calls from all divisions of WBVAMC, VISN 4, VACO, VSO's, veterans, and veterans' families regarding any activities of the BOHAS Service -Performs other related duties as assigned. Work Schedule: Monday-Friday, 8:00am-4:30pm Position Description Title/PD#: Program Support Assistant/PD00724O Relocation/Recruitment Incentives: Not Authorized Telework: Not Available Virtual: This is not a virtual position. Financial Disclosure Report: Not required Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items such as papers, books, or driving an automobile, etc. No specific physical demands are required to perform the work.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Preparing, receiving, reviewing, and verifying documents for completeness and accuracy. - Maintaining office files and records using established policies. Collecting, compiling, and/or tracking data and statistical information for administrative and management reports. Using software applications such as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database, and/or graphics. Making recommendations to improve or modify methods for disseminating information to intended audiences. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Wilkes-Barre VA Medical Center 1111 East End Boulevard Wilkes-Barre, PA 18711 US
• Name: Victoria Williams
• Phone: 2026325875
• Email: [email protected]