This position is located within the Business Office for the Cheyenne VA Health Care System and is responsible for the development and implementation of training and programming for employees at the Medical Center and Community Based Outpatient Clinics (CBOCs).

Duties

Major duties and responsibilities include, but are not limited to: Collaborates with a variety of people from different backgrounds and different levels of understanding to include clerical, technical, administrative and professional (medical and non-medical) people at all levels within the agency. Plans, directs and administers the training program for the service, including coordinating with the facility Education Department, other agency program offices and outside organizations. Interacts with both internal and external customers in a tactful, diplomatic manner, exercising judgment and discretion; expresses ideas and conveys information effectively in verbal and written communications. Trains and orientates users (clerical, administrative and clinical) in selected program and applications (VISTA, CPRS and TMS). Uses competency-based orientation and validation program and activities to enhance orientation and other educational programming. Performs instruction of training courses or the modification of course content and/or material. Uses a wide range of teaching methods or tools, depending on the students learning requirements. Develops, obtains and adapts current instructional material. Provides initial and ongoing orientation for inpatient/outpatient Medical Support Assistants (MSAs), Health Benefit Advisors (HBAs) and Beneficiary Travel Claims Clerks. Identifies and determines training priorities, conducts and administers training programs and develops and improves training guidance as it relates to VistA, CPRS and other computer applications. Plans and carries out assignments; resolves conflicts that arise; and coordinates efforts to ensure all aspects of duties are accomplished efficiently, timely and correctly. Identifies specific problems, selects/implements alternative learning strategies, sets daily objectives, documents employee progress and formally reports to immediate supervisor for potential action.\ Other duties as assigned. Work Schedule: Monday-Friday, 8:00am-4:30pm Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Training Specialist/PD12007A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/13/2023 Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Individual Occupational Requirement (IOR): The Training Instruction Series 1712 has a minimum qualification entry requirement: Specialized Experience: Experience that demonstrated a practical knowledge of the subject area of the position and of the methods and techniques of instruction. Examples of qualifying specialized experience include: Teaching or instructing in an adult education program, secondary school, college, military installation or industrial establishment in the appropriate field(s). Supervising or administering a training program. Development or review of training/course materials, aids, devices, etc., and evaluation of training results. Work in the occupation or subject-matter field of the position to be filled that required training or instructing others on a regular basis. OR, Education: Undergraduate and Graduate Education: Major study--education or a subject area related to the position to be filled. AND, You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: skill in performing technical aspects of the program, such as scheduling, electronic programs, medical software, etc. in order to plan, organize and facilitate training for all program staff; knowledge of program objectives, policies, procedures and regulatory requirements in order to effectively plan, direct and administer the training program for the service, including coordinating with the facility Education Department, other agency program offices and outside organizations; knowledge of an extensive body of rules, procedures, and/or operations in training to perform a wide variety of interrelated of non-standard procedural assignments and to resolve a wide range of problems; ability to design, evaluate and develop programs, training plans, course methods, materials and aids and training records; skill in oral and written communication with a variety of people from different backgrounds and different levels of understanding, to include clerical, technical, administrative and professional (medical and non-medical) people at all levels in the agency; skill in the use of computer equipment with a wide variety of software (i.e., Word, Excel, PowerPoint, Outlook, Access, Internet and VHA databases) to develop training aids and materials, extract and organize data, produce letters, memorandums, conduct data searches and to prepare a variety of specific working documents and forms such as spreadsheets, databases, word processing, desktop publishing, graphics and other similar projects; ability to write effective and clear Standard Operating Procedures (SOPs) pertaining to materials being taught to staff; knowledge of the organization's rules and regulations governing confidentiality, including but not limited to the Privacy Act, Health Information Portability and Accountability Act (HIPAA), the Freedom of Information Act (FOIA) and 38 USC 7332. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an equivalent combination of specialized experience and education beyond the graduate level as described above to meet total experience requirements. You will be rated on the following Competencies for this position:CommunicationCustomer Service (Clerical/Technical)Education and TrainingTeaching Others Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: No special physical demands such as above average ability, dexterity or strength are required to perform the work. Work is sedentary and the employee may sit comfortable. The position requires frequent travel to all divisions and CBOCS in the Cheyenne VA Health Care System by government vehicle. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Cheyenne VA Medical Center 2360 East Pershing Boulevard Cheyenne, WY 82001 US
• Name: Jessica Wieties
• Phone: 479-443-4301
• Email: [email protected]