What General Information Do I Need To Know About This Position? The DOI-wide direct hire authority for Information Technology Specialist GS-2210 is being used to fill this position. This is a term appointment not to exceed 13 months with possible extensions up to a total of 4 years without further competition. Appointment to this position will not convey permanent status in the Federal service.

Duties

As an IT Specialist (Customer Support) within the Western Ecological Research Center, some of your specific duties will include:

Requirements

Qualifications

Individuals must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Applicants must meet one of the following to qualify for the GS-07 level: **One year of successfully completed graduate level education (18 semester hours, 27 quarter hours or the equivalent) in computer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field. **OR Super Academic Achievement based on undergraduate study. (CLICK HERE FOR MORE INFORMATION ON SUPERIOR ACADEMIC ACHIEVEMENT) **OR one year of appropriate specialized experience equivalent to at least the GS-05 level in the Federal service that demonstrates performance of tasks such as: (1) Install, troubleshoot and repair a wide variety of IT systems, networks, hardware, and software; (2) Identify, analyze, evaluate, troubleshoot and resolve system, network, hardware and software problems; (3) Provide customer support and training to end-users for new systems and applications; (4) Evaluate and recommend configuration and other changes to maximize technology effectiveness and efficiency; or (5) Install and maintain desktop computers and supporting peripherals. For task examples 1-5, the level of work typically would have involved receiving clear, specific, and detailed instructions as to the methods, procedures, and guidelines to use. You must meet all qualification and eligibility requirements for the position by the closing date of the announcement.

Education

• Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
• Education completed in colleges or universities outside the United States may be used to meet the above requirements. You must provide acceptable documentation that the foreign education is comparable to that received in an accredited educational institution in the United States. For more information on how foreign education is evaluated, visit: https://www.usgs.gov/about/organization/science-support/human-capital/how-foreign-education-evaluated-federal-jobs .

Contacts

• Address WESTERN ECOLOGICAL RES CTR 12201 Sunrise Valley Drive Mail Stop 600 Reston, VA 20192 US
• Name: Mary Wagner
• Phone: 916-278-9449
• Email: [email protected]