Veteran Transportation Service (VTS) operates within the Service located at the VA Medical Center with several Community Based Outpatient Clinics. Incumbent reports directly to the Mobility Manager. Staffing withinVTS includes: Mobility Manager, drivers, transportation coordinator(s) and possible support staff. This position is a Transportation Coordinator at the facility level and acts as primary contact to Veterans for transportation needs.

Duties

Performs work involving consult management, appointment scheduling, and admission scheduling. Collecting, compiling, and tracking data and statistical information in support of Veteran Transportation Service (VTS); performs a basic analysis of the data and generates a variety of reports Collates in-coming data from a variety of sources Reviews documents, reports and/or applications for omissions and inconsistencies and ensures data entry is complete and accurate Enters pertinent information into an automated tracking system Receives DSS extracts to verify that the workload being captured in DSS is correct Maintains automated system of program-specific data to track items such as service project milestones, progress reports, clinic trends, program trends, performance measures, compliance strategies, etc. Interacts with various other transportation services such as Emergency Medical Service (EMS), Volunteer Transportation Network (VTN), Disabled American Veterans (DAV), Veterans of Foreign Wars (VFW) etc., and other transportation providers Coordinates service practices that decrease waits and delays for patients in all specialty areas Plans consult processing flow to ensure veterans receive consultation services in a timely manner Utilizes the Veterans Health Information System & Technological Architecture (VISTA), Computerized Patient Record Systems (CPRS) or SharePoint Consult Request Tracking System in processing internal consultations Assists the Mobility Manager in planning and directing programs that provide VTS support services Review workload types in Veteran Transportation Service e.g. outpatient clinic visits, surgical admissions; daily validate program workload and ensure reporting is accurate Responds to "action required" notifications, ensuring the primary providers are correct Coordinates the day-to-day operation of VTS program flow, processes and functions Provides technical and management guidance necessary to achieve the optimum use of service resources Plans and provides support services in the following types of program areas: electronic records management; driver scheduling setup & management of program; space utilization services Provides advisory services to the Mobility Manager regarding the requirements and implications of the office services provided Provides advice to operating managers and supervisors on how provided services can assist in accomplishing their missions and programs Work Schedule: Monday - Friday; 8:00 am - 4:30 pm Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Transportation Assistant - VTS Dispatcher/PD12759A Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/13/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Excellent customer service skills and knowledgeable with Microsoft Office Applications is preferred but not required. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:Sscheduling, answering questions/resolving concerns of patients, processing claims, scheduling, data collection, tracking support, consult management responsibilities, program support responsibilities, knowledge of clinical services, related software and programs related to clinical computing and office automation You will be rated on the following Competencies for this position: Customer ServiceInterpersonal SkillsOrganizational StewardshipTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements and Work Environment: Incumbent will be exposed to stressful working situations that will require a mature attitude and collective reasoning to overcome. The incumbent is subject to a great deal of stress because of the high volume of work, the need for accuracy, frequency of interruptions and ever-changing demands due to program changes. Duties will be predominantly performed in the Veteran Transportation Service program office with intermittent trips to various locations throughout the Medical Center's catchment area both in and near patient care areas where there is a prevalent risk of exposure to disease. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Jack C Montgomery VA Medical Center 1011 Honor Heights Drive Muskogee, OK 74401 US
• Name: Gina Lee
• Phone: 307-778-7550 X3629
• Email: [email protected]