The position of Community Care Training Specialist located at the Overton Brooks VA Medical Center (OBVAMC) has the primary responsibility of a training instructor who will train all new and current administrative staff (MSAs, LPNs, Nurses, and various other providers) on a standardized and comprehensive training program to ensure accuracy of scheduling and business operations of administrative duties. Provides coordination and technical assistance on all local administrative training matters.

Duties

Major duties include but not limited to: Provides training to all staff with the scheduling option, utilizing adult learning principles and appropriate teaching aids when applicable. Conducts ongoing reviews to ensure quality of work, ensuring accurate and timely scheduling of appointments, providing guidance to staff members to include changes in policies and procedures, educating staff on how to distribute and balance workload, orienting, and providing on-the-job training for new and current employees, and ensuring all training requirements are met. Performs work in the development and/or evaluation of courses for training. Reviews and analyzes training and education efforts to determine the effectiveness of the training program. Presents an engaging manner and understand how to recognize when employees need supplementation training. Uses a wide range of teaching methods or tools, depending on the students' learning requirements. Works with Service Chiefs, Section Chiefs, and MSA supervisory staff to analyze and evaluate training program, identifying problems and deficiencies to develop workable solutions and implements improvement plans to meet established goals and objectives. Advise supervisors and employees of available training courses and of the regulations and procedures for training in government. Provides consultation and assistance in implementation of performance improvement activities and will be expected to effectively communicate with various groups/services/teams to gather information, discuss recommendations, and coordinate improvement activities. Work Schedule: Full-time, Monday thru Friday, 8:00am-4:30pm Telework: Not authorized. Virtual: This is not a virtual position. Position Description/PD#: Training Specialist/PD075190 Relocation/Recruitment Incentives: Not authorized. Critical Skills Incentive (CSI): Not approved. Permanent Change of Station (PCS): Not authorized. Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/09/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Individual Occupational Requirement: Applicants who meet the Individual Occupational Requirements described below are fully qualified for the specified entry grade and must also meet the specialized experience and/or education requirements. To qualify you must possess one of the following: Undergraduate and Graduate Education: Major study of education or a subject related to the position to be filled. ~OR~ Specialized Experience: Experience that demonstrates a practical knowledge of the subject area of the position and of the methods and techniques of instruction. Examples of qualifying specialized experience include: Teaching or instructing in an adult education program, secondary school, college, military installation, or industrial establishment in the appropriate field(s). Supervising or administering a training program. Development or review of training/course materials, aids, devices, etc., and evaluation of training results. Work in the occupation or subject manner field of the position to be filled that required training or instructing others on a regular basis. In addition to meeting the above Individual Occupational Requirement (IOR) AND Time-In-Grade, applicants must also meet the experience and/or directly related education relevant to this position. Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade of a GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience in forming trainings, education, and SOPs to ensure new and existing staff are up to date on all OCC processes. Understands how to read national policies, guidebooks and condense it so a training module for new and existing staff. Ability to use Word, Excel, PowerPoint, and other training applications. Skills in written and verbal communication in a training environment. Create metrics, reviews, analyzes, and evaluates OCC training courses and programs to assess their quality trends and effectiveness. ~OR~ Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's degree or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or LL.B. or J.D., if related (transcripts required). ~OR~ Combination: Applicants may also combine education and experience to qualify at this level. Combination of specialized experience as described above, and graduate education beyond the first year. You will be rated on the following Competencies for this position: CommunicationEducation and TrainingTeaches Others Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, and stretching, walking, and in lifting moderately heavy items such as manuals, record boxes, and reams of computer paper. Walking between building locations on various campuses is also required. Travel to other campus or designated site required therefore use of automobile is required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Overton Brooks VA Medical Center 510 East Stoner Avenue Shreveport, LA 71101 US
• Name: Andrea Poulin
• Phone: 601-699-2905
• Email: [email protected]