This Supervisory Medical Support Assistant (SMSA) position is in the Clinical Practice Management/Chief of Staff Service of the Central Arkansas Veterans Healthcare System located in Little Rock, Arkansas. You may be expected to travel between the Little Rock/North Little Rock Medical Centers and the Community Based Outpatient Clinics for support.

Duties

The Supervisory Medical Support Assistant position in the Clinical Practice Management, Chief of Staff Service serves as the direct line supervisor for the GS-07 Clerk Supervisors and their subordinates and the GS-06 Program Support Assistants. The Supervisory Medical Support Assistant is a foundational role within VHA and is responsible for performing a variety of technical support duties that facilitate the work of multiple disciplinary staff and other members of the facility that provide direct patient care. Duties may include but are not limited to: Assigns and evaluates the work of subordinate staff Resolves complex problems to ensure patient services are met Evaluates new products, equipment and systems in order to make recommendation for improved operations Identifies educational or training needs Makes decisions on selections Evaluates performance and take disciplinary action when necessary Extracts and analyzes data in order to provide report Works collaboratively in an interdisciplinary coordinated care delivery model Schedules appointments, tracks consults, verifies doctor's order and treatment orders, makes transportation arrangements for patients, enters patient information and pre-registration Work Schedule: Monday-Friday, 7:30am-4:00pm Telework: Not Available Virtual: This is not a virtual position. Functional Statement # and Position Title: 589-00419-F Supervisory Medical Support Assistant Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education. (1) Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, (2) Education. One year above high school; OR, (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Certification. None required. English Language Proficiency. Medical Support Assistants must be proficient in spoken and written English in accordance with VA Policy. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations. To qualify for the GS-07 level, your resume must demonstrate you possess the required experience necessary to possess the Knowledge, Skills, and Abilities (KSAs) required for the grade. Be specific when describing the job duties that demonstrate you possess the KSAs listed. Resume must include hours per week for work experience credit. Supervisory Medical Support Assistant, GS-07 (a) Experience. One year of experience equivalent to the GS-06 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. Resume must include hours per week for work experience credit. Specialized experience includes: Collaborating with medical clinicians across multiple disciplines, scheduling interdisciplinary appointments, and possessing an advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community OR providing staff development and training, delegating responsibilities/assigning workload to other staff members, following up on issues, and reviewing and monitoring data to ensure reports are complete and accurate (b) Assignment. Supervisory MSAs plan and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility. Assignments at this level include, but are not limited to: assigning and evaluating the work of subordinate MSA staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems to make recommendations for improved clinic operations; identifying educational or training needs; making final decisions on hiring selections; evaluating performance, and taking disciplinary action when necessary. The employee has full administrative and professional responsibility for planning and directing the MSA's activities. (c) Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below: 1. Ability to provide the full range of administrative and supervisory duties in a patient support setting, which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. 2. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. 3. Ability to provide briefings, orientations, staff development, and training related to administrative functions in a patient support setting. 4. Ability to delegate authority, evaluate and oversee people and programs, accomplish program goals, and adapt to changing priorities. Preferred Experience: Supervisor/Manager MSA has had experience scheduling appointments Supervisor/Manager MSA has excellent customer service skills Supervisor/Manager MSA can maneuver CPRS, VISTA GUI, and VISTA Supervisor/Manager MSA can pull Consult Reports for Pending, Active, and Scheduled Supervisor/Manager MSA has experience on the ACD line Supervisor/Manager MSA must be able to multitask Supervisor/Manager MSA demonstrates knowledge of clinic management Supervisor/Manager MSA assures accuracy in appointment management, clinic utilization, clinic access, and the coordination of all administrative information between the professional staff and the patient. Supervisor/Manager MSA is able to confidently and competently train scheduling staff Supervisor/Manager MSA has a vast knowledge of national and local scheduling policies and SOPs Resume must include hours per week for work experience credit. References: VA Handbook 5005/117 Part II, Appendix G45 VA Qualification Standard for Medical Support Assistant, GS-0679. The full performance level of this vacancy is GS-07. Physical Requirements: Work is sedentary but also demands standing, walking, bending, twisting, and carrying light item.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Foreign Education. To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs.

Contacts

• Address John L McClellan Memorial Veterans' Hospital 4300 West Seventh Street Little Rock, AR 72205 US
• Name: Kathy Girndt
• Phone: (501) 297-2221
• Email: [email protected]