The Smithsonian Institution is the world’s largest museum, education, and research complex, with 21 museums and the National Zoo. This position is in the Office of the Chief Information Officer (OCIO). The Office of the Chief Information Officer is responsible for Smithsonian's financial, contracting, and human resources information technology needs.

Duties

This position is in the Facilities Management Systems Division (FMSD) within the Office of System Modernization. The incumbent provides customer services, and technical support for facilities management software including IBM TRIRIGA, SI Explorer, FleetWave, Resolver Perspective Security Incidents, as well as the Visit Count Management System (VCMS), and other related facilities management software.  

Requirements

• Pass Pre-employment Background Investigation
• May need to complete a Probationary Period
• Maintain a Bank Account for Direct Deposit/Electronic Transfer
• Males born after 12/31/59 must be registered with Selective Service.

Qualifications

GS-09 Experience: You qualify for this position if you have one year of specialized experience equivalent to at least the GS-07 level in the Federal Service or comparable pay band system.  For this position Specialized experience is defined as experience using ServiceNow IT ticket tracking software to manage, respond to, and resolve service tickets and problem incidents for an organization’s facilities management software and providing end-user training on how to use an organization’s facilities management software; OR  Have a Master's degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to a Master's degree or equivalent graduate degree. In addition to meeting the Specialized Experience for all positions individuals must have IT related experience demonstrating each of the four competencies listed below: Attention to Detail:  Is thorough when performing work and conscientious about attending to detail. Customer Service: Anticipates and meets the needs of both internal and external business partners and customers (any individuals who use or receive the services or products that your work unity produces including the general public, individuals who work in the agency, other agencies, or organizations outside the Government).  Provides information or assistance. Delivers high-quality products and services; is committed to continuous improvement.  Effectively manages customer relationships. Oral Communication:  Makes clear and convincing oral presentations to individuals and groups. Listens effectively; clarifies information, as needed.  Speaks and writes in a clear, concise, organized, and convincing manner that is appropriate to the audience.  Facilitates an open exchange of ideas to ensure all group input is considered.  Handles technical, sensitive, or controversial topics with agility involving executives/managers as appropriate. Problem Solving: Identifies and analyzes problems, weighs relevance and accuracy of information, generates and evaluates alternative solutions, and makes sound recommendations. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week.

Education

Refer to the above for Basic education requirement.  

Contacts

• Address SMITHSONIAN Office of Human Resources POB 37012, 600 Maryland Avenue, MRC 517 Suite 5060 Washington, District of Columbia 20013-7012 United States
• Name: Molly Abromavage
• Phone: 202-834-9426
• Email: [email protected]