The Samuel S Stratton VA Medical Center located in Albany New York is currently recruiting for one Advanced Medical Support Assistant within the Nursing Service. The incumbent will serve as a timekeeper as needed. Additionally, the position will include admitting/discharging of Veterans and a wide range of clerical duties as assigned.

Duties

Administrative - The AMSA attends daily interdisciplinary team meeting/discharge planning and assist in coordinating care by providing administrative support for the following but not limited to: discharge follow up care, coordinating transfers to another VA facility or care in the community in collaboration with care delivery team. AMSA uses specialized administrative skills/judgment when completing transactions through the use of VistA software system to appropriately admit, transfer, discharge patients including selecting appropriate menu options and codes to admit, transfer, and/or discharge patients utilizing MSA Handbook. The AMSA also utilizes CPRS to ensure admitting orders and/or delayed orders are released/entered by the provider. AMSAs are responsible for changing providers in the VistA system any time there is a provider change or change in medical team. Additionally, the AMSA coordinates interfacility transfers and transfers to care in the community by ensuring all required documentation is completed by prior to transfer VHA directive for lnterfacility Transfers History & Physical, notes pertaining to admission, lab work/diagnostic testing and coordinates documents required for ambulances as well. AMSAs are responsible for updating/printing inpatient rosters of patients on the unit as well as printing patient labels for Intake and output sheets for the clinicians. AMSA uses specialized administrative systems including VistA software system, utilizes a sophisticated computerized software system called the Bed Management System (BMS) to appropriately manage the placement and assignment of patients in the hospital, etc. The AMSA enters information into the BMS to allow for real-time operational awareness of the status of available beds, and to plan for bed turnover, reduce delays and improve patient transfers. AMSA schedules all follow up appointments upon patient discharge in collaboration with ordered specialty care clinic and primary care clinic in collaboration with specialty clinic and Primary Care. Complete test Video Connect Calls with patients as a method to offer of Follow Up virtually. Responsible for following specific procedures regarding patient deaths, including completing death worksheet, contacting Administrative Officer on Duty (AOD) forms for autopsy if requested, etc. Timekeeper - The AMSA will serve as timekeeper for the administrative T&L's assigned within Nursing Service ensuring that all nurses time and attendance is entered and charged correctly, ensuring compliance with established processes, policies, and regulations. Independently posts all hours of duty which includes several compressed work schedules, obtaining the necessary documentation of all types of leave. Posting is accomplished from the certified and subsidiary records maintained by the Nursing staff. Post time cards with appropriate annual leave, sick leave, LWOP, AWOL, non-pay, restored annual leave, overtime/compensatory time hours, on-call hours, holiday worked, jury duty, authorized absence, continuation of pay, care and bereavement, unscheduled work hours for part-time employees, and military leave including correct coding for pay premiums for nights, holidays and weekends which vary for each nursing position. Ensures automated timecards are posted and signed in a timely manner to meet fiscal service deadlines. Employee serves as the first point of contact to assist Nurse Managers, Assistant Nurse Mangers, and staff, with a variety of questions concerning problems/issues that could not be resolved in regard to time and leave. Provides information, explains the application of regulations, and resolves problems relating to the assignment. Serves as a resource person to all Nursing staff personnel for interpretation/explanation of time and leave policies and procedures. Provides assistance concerning a variety of nursing timekeeping requirements. Developing and maintaining records systems for nursing timekeeping including logs Administrative Management - Assists with the nursing recruitment process by scheduling interviews and arranging meetings. The AMSA sets up meetings, completing the agendas, transcribing the minutes, posting, and distributing to appropriate personnel. The incumbent orders administrative office supplies and submits electronic work orders for repairs and/or services and prepares key request forms, maintains the Gains and losses for the Unit. Customer Service-Incumbent displays professional conduct when speaking to employees, residents or family members of residents. The Employee serves as the point of contact and interacts with a variety of stakeholders, to include; clinical providers, family members, Human Resources, Fiscal service, etc. Performs other duties as assigned. Work Schedule: Monday-Friday Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 21W76-A Recruitment Incentives: Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience: Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, Education: One year above high school; OR, Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Grade Determinations: In addition to the basic requirements for employment listed in the paragraph above, the following experience criteria must be met when determining the grade of candidates: Experience. One year of experience equivalent to the [GS-5] grade level. Creditable Experience Knowledge of MSA Practices. To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting. Experience satisfying this requirement may be paid/non-paid employment as an MSA or an equivalent position in a non-VA hospital or clinic setting. Quality of Experience. Qualifying experience must be at a level comparable to MSA experience [or equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting] at the next lower grade level. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and a range of varieties as described in this standard, at the specified grade level and be performed by the incumbent at least 25% of the time. Part-Time Experience. Part-time experience as an MSA or equivalent administrative patient support in a non-VA medical inpatient or outpatient setting is creditable according to its relationship to the full-time workweek. For example, an MSA employed 20 hours a week, or on a 1/2-time basis, would receive one full-time workweek of credit for each two weeks of service. Demonstrated Knowledge, Skills, and Abilities: Candidates must demonstrate all of the KSAs below Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. Ability to independently] set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns??? Advanced knowledge of the technical health care process including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals as it relates to access to care. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. References: VA HANDBOOK 5005/117 PART II APPENDIX G45 The full performance level of this vacancy is GS-6. Physical Requirements: The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, etc. No special physical demands are required to perform the work.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Samuel S Stratton VA Medical Center - Albany 113 Holland Ave Albany, NY 12208 US
• Name: Tera Coddington
• Phone: 914-737-4400 X202452
• Email: [email protected]