Walla Walla VA Medical center is looking to fill Advanced Medical Support Assistant positions within the Health Administration Service Line at the main campus in Walla Walla, one at Richland Community Based Outpatient Clinic and one at Lewiston Community Based Outpatient Clinic. The list generated from this announcement can be used up to 90 days to fill any additional vacancies that may arise. Recruitment incentives may be authorized for new Federal appointees, in accordance with agency policy.

Duties

Advanced Medical Support Assistant provide administrative support to our clinical colleagues in the care of our Nation's Veterans. Our mission is to provide efficient and effective healthcare services by promoting and enabling the delivery of timely, accurate, accessible health care. VA is committed to cultivating a dedicated workforce of highly skilled employees who understand, believe in and take pride in VA's mission. AMSAs are essential to the success of this mission. Duties will include but are not limited to: - Determining health care eligibility for Veteran patients. - Administrative processing of Veteran patients in enrollment, benefits, and registration. - Counseling Veteran patients regarding entitlement enrollment for health care benefits and other special programs. - Obtaining essential information and documentation from Veteran patients for enrollment activities. - Performing scheduling functions for Veteran patients including appointments, cancellations, and re-scheduling. - Facilitating communication between Veterans and other facility consult departments. - Support of inpatient units and wards with administrative duties during day, evening, night, and weekend shifts. - Processing and record keeping of inpatient medical records. - Manual and electronic data entry. - Collation of statistical information. - Entry of Physician orders and consult requests. - Prepares Veteran patient statistics. - Providing reception to incoming and outgoing customers and communication. - Utilizes Microsoft Office software to compile data and formulate reports Work Schedule: Typical tour of duty is Monday-Friday 8am-4:30pm. *Available shifts will be discussed during the interview process. Telework: Not Available. Virtual: This is not a virtual position. Recruitment Incentives: Authorized. Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j. Specialized Experience: one year of specialized experience in an advanced or complex clinical setting utilizing numerous advanced patient care systems, scheduling appointments across multiple clinics and coordination of services among a diverse team of medical providers and clinics to include outside agencies, advanced knowledge of medical terminology, advanced knowledge of the technical health care processes, policy and procedures as it relates to coordination of care. Candidates must demonstrate the KSAs below: 1. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. 2. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. 3. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. 4. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. 5. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. 6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. References: VA Handbook 5005/53, Part II, Appendix G45, Medical Support Assistant Qualification Standard, GS-679. Published August 1, 2019. The full performance level of this vacancy is GS 6. Physical Requirements: The work is mostly sedentary but may require periods of standing and walking. There are not any physical requirements for the 0679 series.

Education

Education is not used for substitution of experience at the GS 6 level.

Contacts

• Address Jonathan M Wainwright Memorial VA Medical Center 77 Wainwright Drive Walla Walla, WA 99362 US
• Name: Mary-Angela Munoz
• Email: [email protected]