This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD Workforce to recruit and appoint qualified candidates to positions in the competitive service. About the Position: Serve as an IT Project Manager and Customer Support Specialist for the Deputy Chief of Staff G6 (DCS G6) located in Fort Sam Houston, Texas.

Duties

Provides oversight of G6 IT activities to include IT support and execution activities. Serves as an advisor to the DCS G6 and other command managers. Develops IT policy, systems, automation tools, training and implements guidance. Makes improvements, solves problems, or takes corrective action when problems arise; gives presentations or briefings on all aspects of the project; participates in phase, milestone, and final project reviews. Supports long-range plans, goals, and objectives to ensure management objectives are met and coordinate the development of fiscal implementation and resources to meet programmatic and technical goals of the program. Serves as an advisor to the DCS G6 and other managers by providing staff assistance in the form of policy, guidance, training, and IT support services.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
• One year trial/probationary period may be required.
• You will be required to provide proof of U.S. Citizenship.
• This is an Army Acquisition, Logistics and Technology Workforce position.
• Selectees must meet position requirements for certification at Level Level 3 in the Acquisition Career Field (Information Technology/Cyber Management Acquisition Career Field}} within 24 months of entrance on duty.
• Temporary duty travel occasional requirement.
• Maintain and obtain Secret investigation clearance.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the experience and//or education requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Individual Occupational requirements: For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Specialized Experience: One year of specialized experience which includes ensuring that inquiries and problems concerning computer hardware, software, and services are resolved; to include providing expertise in program management by developing strategic planning, development of business and providing support to customers. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service NH-02.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Contacts

• Address FR-APF-W6QMAA MICC DO NOT MAIL Fort Sam Houston, TX 78234 US
• Name: Army Applicant Help Desk