The Supervisory Information Receptionist serves as the Supervisor in the Patient Ambassador Section. The Supervisory Information Receptionist's primary focus in this position is to provide direct oversight for the Patient Ambassador Program, including providing assistance and support to the Service Chief, patients and families, and to subordinate ambassadors.

Duties

Duties include but are not limited to: Provides technical and administrative supervision to a unit of Information Receptionists Oversees the daily operation of the unit and ensures that agency policies and priorities are being followed Ensure that Ambassador functions supportive to clinical areas Adjusts operations to accommodate resource allocation decision made at higher echelons Utilizes available resources to find ways to improve production or increase the quality of work within the area of authority Plans and schedules daily assignments Adjusts staffing levels or procedures within the unity to accommodate patient flow and demand Utilizes workload and other date to formulate maximum facility coverage Development of performance standards, evaluating work performance, recommending appointments, identify and provide training needs Performs other duties as assigned Work Schedule: Monday - Friday; 7:00 AM - 3:30 PM Virtual: This is not a virtual position. Position Description/PD#: Supervisory Information Receptionist/PD01650A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/06/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade, GS-6, in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: providing information and assistance in support of customer service functions in a medical treatment facility; utilizing automated systems to maintain and retrieve healthcare records; and assisting with workload distribution among staff. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have graduate education that is directly related to the work of the position. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and graduate education that is directly related to the work of the position. You will be rated on the following Competencies for this position: Accountability Customer Service Interpersonal Skills Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The incumbent does a considerable amount of walking throughout the medical center to facilitate proper staff coverage and to identify and follow up to staff and patient needs. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Columbia VA Health Care System 6439 Garners Ferry Road Columbia, SC 29209 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]