This position is located in Service Center Operations Directorate, Vermont Service Center. As an Operations Support Specialist, you will provide management services essential to the direction and operation of USCIS; assist management in administering policies and procedures, provide advice and instruction to managers, supervisors and employees concerning administrative programs that include complex and sensitive issues.

Duties

Apply qualitative/quantitative methods (statistical research/performance measurement, proper information/data systems, management techniques/theories, organizational structure, planning/control systems) to assess complex processes/systems. Coordinate with others to establish unit objectives, goals, priorities, and deadlines; formulate plans to meet changes in workload; adjust work operations to meet priorities/changing requirements, and prepare work plans with supervisory direction. Provide expert advice, assistance, and guidance to internal and external stakeholders on complex, sensitive issues; prepare reports, organize, and deliver briefings to managers to encourage understanding and acceptance of findings/recommendations. Conduct research and analysis to communicate new and existing requirements in program operations, legislation, agency regulations, or directives, and to ascertain impact on assigned programs; recommend program changes and alternative approaches. Address broad scope issues characterized by complex, controversial, and sensitive matters; analyze the impact to employee programs (e.g. benefits, security, telework, procurement, property, staffing, internal inspections, quality assurance, etc.).

Requirements

Qualifications

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 11/08/2023. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 11/08/2023. GS-13: You qualify at the GS-13 level if you possess one (1) year of specialized experience, equivalent to at least the GS-12 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Providing expert technical analysis, recommendations, plans and reports for a variety of programs; Providing expert advice, assistance on programs and procedures pertaining to the control of major center-wide programs and processes, new agency or government-wide regulations, and other administrative program management functions; Presenting training and technical advice to management and lower level staff on a variety of program areas. Engaging in continuous evaluation of processes and programs to ensure quality, integrity, accuracy, and compliance with applicable laws and regulations. Serving as a technical subject matter expert in a variety of administrative specialty areas which may require production of particular work products. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 11/08/2023. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.

Education

EDUCATIONAL SUBSTITUTION: There is no educational substitution at this grade level.

Contacts

• Address
• Name: HROC Staffing Help Desk
• Phone: 952-697-8380
• Email: [email protected]