Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Tucson Sector: Nogales Station Tucson Station Additional selections may be made beyond the total number of vacancies specified using this vacancy announcement. Further selections may also be made for additional organizational divisions and/or units within the duty location(s) listed above.

Duties

This position allows you to use your knowledge and experience to provide clerical support and assistance in applying technical procedures, methods and techniques in support of the missions and functions of the Agency. Apply for this exciting opportunity help strengthen the Department's ability to protect the homeland. This position starts at a salary of $42,707.00 (GS-06, Step 1) to $61,694.00 (GS-07, Step 10) with promotion potential to $61,694.00 (GS-7 Step 10). GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position.Please visit this link to view special pay rate charts. The Mission Support Assistant performs office support tasks including greeting visitors, processing mail, answering phones and directing calls to appropriate staff. Additionally, assisting in developing new methods for automating administrative reports, providing broad assistance to other mission support personnel. Duties and responsibilities include: Assisting higher graded staff and managers in providing direct advice and guidance to sector employees and managers on various policy and procedural aspects of personnel, payroll, budget, travel, worker's compensation, logistic and administrative programs; monitoring, receiving, prioritizing and routing service requests; Analyzing, evaluating and improving the efficiency of internal administrative processes, workflow, and reporting/tracking systems; Assisting and coordinating and monitoring the organizations property management and space utilization program; Participating in the annual physical inventory of nonexpendable property and equipment, reconciling discrepancies and maintaining documentation, reports and files; utilizing automated systems to search various government and open market sources for information on purchases and services; Developing, evaluating and advising on the methods related to administrative or records management systems; participating in preparing workload and productivity reports, evaluating areas for process improvement, and determining root causes for problems and processing errors by gathering and compiling data; entering data into database programs evaluating it for patterns or trends, and generating various management reports; performing other office tasks in combination with clerical work performed as part of general office support; Interacting with employees at all levels; working with on-site and inter-office personnel employees on basic personnel staffing assistance, reports and a variety of entry-level actions utilizing the appropriate automated systems; reviewing training requests, confirming funding approval and proper distribution are included.

Requirements

Qualifications

Experience: You qualify for the GS-06 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Preparing purchase orders and supporting documents, maintaining files of catalogs, sources, supply schedules and pertinent industry publications; Sorting and routing correspondence and other materials to appropriate offices and/or individuals; Establishing personal suspense dates and maintaining correspondence and recurring reports; monitoring inventory of office supplies and ordering when necessary; Ensuring compliance with applicable laws, regulations and policy You qualify for the GS-07 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Interacting with employees at any level; Answering routine questions and directing callers to appropriate staff; Performing a variety of record keeping, reporting and informational duties in support of the office; Compiling, maintaining and updating data, lists and reports; using computer software to produce, store and retrieve a variety of documents including spreadsheets, databases and graphics. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 11/03/2023. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information, review the following links: Background investigation and the e-QIP process. Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period. Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the federal government, you are not CTAP/ICTAP eligible. View information about CTAP/ICTAP eligibilityon OPM's Career Transition Resources website. To be considered well qualified under CTAP/ICTAP, you must be rated at a minimum score of 85 for this position. In addition, you must submit the supporting documents listed under the Required Documents section of this announcement.

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Contacts

• Address United States Border Patrol Please read entire announcement Please apply online Washington, DC 20229 US
• Name: CBP Hiring Center
• Phone: 952-857-2932
• Email: [email protected]