Timely, effective communication with Veterans is critical to the mission of the Department of Veterans Affairs. VA's Online Personal Health Record, My HealtheVet and Secure Messaging can be utilized to communicate with Veterans in a timely and relevant manner. My HealtheVet, Social Networking Media and Secure Messaging are important components of the VA's transformation to the 21st Century.

Duties

Establishing and managing communications plans that identify target audiences, appropriate messages, activities, and resources needed for effective communication. Responsible for supporting and guiding facility public affairs officers and stakeholders about Health web-based apolication. Oversees My HealthVet (MHV) online presence and web content and leads innovations to keep facility's MHV on the cutting edge. Recommends specific approaches for managing special issues and findings. Establishes and manages the training plans and design and perform needs assessments within the project relative to functional and training needs and project effectiveness. Based on the national MHV program, develops and updates a facility-specific MHV implementation plan that includes developing a mission/vision statement, establishing a local team, leading team efforts, identifying local providers as champions, and developing MHV roles and responsibilities. Establishes, develops, and implements local MHV-related goals, strategies to meet goals, identifies responsible parties, tracks progress, including monitoring goals/activity status, and reports status/progress to medical center management. Formulates a marketing strategy from research, reports, products, and organizational data. Designs, conducts, and evaluates innovative means to advertise and market products of the MHV and Social Media Program. Analyzes participation trends, customer markets, needs of the customer and advises leadership team on concerns and trends. Develops multimedia campaign materials (e.g., printed articles, brochures, videos) to enlighten target population. Maintains liaison with VISN and national MHV teams and coordinators to ensure correct, current, and accurate portrayal of information is provided to meet objectives. Works with senior functional subject matter experts to identify and manage significant changes in the way employees will integrate MHV in the fabric of VA care. Proposes, develops, and implements strategic plans and objectives for the enhancement, maintenance, and future advancement of operations for the MHV program. Work Schedule: Full-Time, Monday through Friday, 7:30 AM - 4:00 PM - Subject to change based upon facility needs. Compressed/Flexible: Not Authorized AD HOC Telework: VA supports the use of AD HOC telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. AD HOC Telework eligibility will be discussed during the interview process. AD HOC Telework is for a highly qualified applicant to be determined by supervisor based upon facility needs. - Subject to change based upon facility needs. Virtual: This is not a virtual position. Position Description/PD#: Communications Specialist/PD032490 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/03/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include: Establishing and managing communications plans that identify target audiences, appropriate messages, activities, and resources needed for effective communication, and effective communications plan for change management, incorporate multiple channels to manage expectations and disseminate project progress. Supporting and guiding facility Veterans Health Administration (VHA) public affairs officers and stakeholders about My HeathyVet (MHV). Oversees MyHealthyVet's online presence and web content and leads innovations to keep facilities MyHealthyVet on the cutting-edge. Ensures accountability via written communication as it relates to MyHealthyVet as each of these communication skills contributes importantly to the way Veterans Health Administration communicates with Veterans, Congress, our dedicated volunteers, the public and employees. Utilizes automated data processing applications, e.g., desktop publishing, graphics, etc. to be able to design, establish, and operate in the operation of state-of-the-art personal computer (PC) equipment. You will be rated on the following Competencies for this position: Administration and ManagementDecision MakingManages and Organizes InformationPlanning and Evaluating Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is primarily sedentary, but may require periods of standing during presentations, briefings, speeches, health fair activities, etc., although some slight physical effort may be required. Driver's License Requirement: A current, valid state-issued Driver's License is required for this position. NOTE: We cannot accept photographs, therefore; please do not submit a copy of your license with your application package. If an interview is requested, you will be required to provide a copy of your current, valid state-issued Driver's License. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Biloxi VA Medical Center 400 Veterans Avenue Biloxi, MS 39531 US
• Name: Lesa Lang
• Phone: 804-675-5000
• Email: [email protected]