Community Care is recruiting for one (1) Supervisory Medical Support Assistant for their service.

Duties

Major duties consist of the following: a. The Supervisory, Medical Support Assistant (Supervisory, MSA) position serves as a member of the Community Care Leadership team while working under the direction of the Administrative Officer, Community Care. The Supervisory, MSA works collaboratively with other members of expanded health care teams (i.e. PACT, specialty care) including Community providers, pharmacists, social workers, dieticians, behavioral health staff, etc. to provide a robust interdisciplinary approach to care. Important interfaces and collaborations also occur with larger health care system providers including VA and Community specialists, hospitals, diagnostic and treating facilities, and community-based programs.

Requirements

Qualifications

BASIC QUALIFICATIONS: A. Citizenship: Applicant must possess a United States Citizenship. B. Education and/or Experience Combination: (1) Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or( 2) Education. One year above high school; or (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. C. English Language Proficiency: In accordance with 38 U.S.C. 7402(d), No person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. You must be proficient in basic written and spoken English in order to meet the requirements of this position. GRADE QUALIFICATIONS (IN ADDITION TO THE BASIC QUALIFICATIONS): Grade Determinations: GS-08 Supervisory Medical Support Assistant (a) Experience: One year of experience equivalent to the GS-7 grade level [leading or supervising Medical Support Assistants (MSAs) or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting] is required. Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities associated with the work assigned to the position. Examples of specialized experience are: Extracting and Analyzing medical administration data in order to provide reports in support of performance measures to senior management; expert knowledge and oversight of eligibility and benefits programs in regards to patient eligibility; planning and directing the day to day operations of subordinate staff in the outpatients clinics setting; assigning and evaluating the work of subordinate staff in the outpatients clinics setting; supervising a team let in a specialized in the outpatients clinics setting; conducting performance evaluations of medical support staff; writing disciplinary actions when appropriate; involved in the interview and selection process of vacancies within the medical staff department; etc. Preferred Experience: 4-5 years of administrative and/or clinical background, preferred. Exhibits excellent telephone etiquette, customer service and interpersonal skills Demonstrates dependability and flexibility. Demonstrates strong ability to function independently. Demonstrates ability to lead and/or people. Ability to critically think and troubleshoot independently. Experience working with excel spreadsheets and word documents, required. Evidence of self-direction. Demonstrates the ability to run reports and interpret. Have a basic understanding of organization and administration of multifaceted health care delivery systems, specialty and sub-specialty care, data base management. Experience working with excel spreadsheets and word documents, required. (b) Demonstrated Knowledge, Skills, and Abilities (KSAs). Candidates must demonstrate [all of] the KSAs below: i. Ability to provide the full range of administrative and supervisory duties [to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. ii. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. iii. Ability to provide briefings, orientations, staff development, and training in a patient support setting. iv. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. v. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. References: VA Handbook 5005, Part II, Appendix G45, dated August 1, 2019. This standard is available for review or you may access this standard through the internet at the following address: http://vaww1.va.gov/ohrm/T38Hybrid/QualStandards.htm The full performance level of this vacancy is GS-8. The actual grade at which an applicant may be selected for this vacancy is GS-8. Physical Requirements: The work is primarily sedentary and walking. The work requires the ability to handle multiple demands simultaneously in dealing with a wide variety of clients on a daily basis. Tasks will require prolonged use of computers. There are lengthy periods of sitting, interrupted by intervals of walking and climbing stairs about the medical center to make the many personal contacts required of this position.

Education

There is no educational substitute for GS-8.

Contacts

• Address Malcom Randall Department of Veterans Affairs Medical Center 1601 Southwest Archer Road Gainesville, FL 32608 US
• Name: Yolanda Hawkins
• Phone: (352) 284-8261
• Email: [email protected]